Jaime Torres
Romeoville,IL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, marketing to maximize brand outreach. Continue to grow myself and the company to build customer relationships now and for the future.
Overview
11
11
years of professional experience
Work History
Business Manager
Thomas Nissan Of Joliet
Joliet, IL
03.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed market trends and competitor activity to inform business strategy.
Store Manager
Buona Beef Restaurant
Orland Park, IL
02.2017 - 03.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed accounts payable, accounts receivable and payroll.
Porter/Cashier
Buona Beef Restaurant
Bolingbrook, IL
04.2013 - 01.2017
- Greeted customers and provided assistance with their needs.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Ensured that all areas were kept clean and tidy at all times.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2015
Some College (No Degree) - Economics
University of Illinois At Chicago
Chicago, ILSkills
- Customer Retention
- Customer Service
- Strategic Planning
- Decision-Making
- Negotiation
- CRM Software
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Business Manager
Thomas Nissan Of Joliet
03.2021 - Current
Store Manager
Buona Beef Restaurant
02.2017 - 03.2021
Porter/Cashier
Buona Beef Restaurant
04.2013 - 01.2017
High School Diploma -
Bolingbrook High School
Some College (No Degree) - Economics
University of Illinois At Chicago