Supervised evening store operations, ensuring customer service, merchandising, and cleanliness standards stayed consistent
Monitored inventory, stock rotation, and product presentation to support freshness and reduce shrink.
Resolved customer concerns promptly, maintaining service quality and store satisfaction.
Enforced safety, sanitation, and compliance procedures across sales floor and backroom areas.
Trained and coached associates on operational procedures, store policies, and closing routines.
Improved evening workflow by prioritizing assignments and maintaining accountability across departments.
Maintained a clean and organized store environment, contributing to a positive customer experience.
Store Manager
Dollar Tree and Family Dollar
Zebulon, NC
10.2015 - 02.2025
Hiring, trained assistant managers, new store managers coach, opening and closing store, daily operations, Cash handling, received trucks and processed trucks, received vendors, DVR surveillance, performed cycle counts, done schematics, performed mark downs, set Ads and merchandise, I worked alongside District manager setting up new stores, assisted in remodels, we cleaned up stores, assisted with inventory preparations, overseen inventories would hold the district of 17 stores while district manager was on vacation or out of town, Graduated Management Acceleration Program, I lead my team to be the best we can be, build relationships inside and outside my store with the community.
I have received awards for Top in sales, Top in Suggestive selling, Top for least outs for inventory
Assistant Manager
Wilco Hess
Franklinton, NC
01.2012 - 12.2014
Opening and closing procedures, cash handling, receive vendors, process truck, training
Store Manager
Shoe Show
Rocky Mount, NC
01.2000 - 12.2012
Hiring, training, Cash handling responsibilities, Opening and closing procedures, Daily operations, process freight