Summary
Overview
Work History
Education
Skills
Timeline
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Bobbi Foot

San Tan Valley,Arizona

Summary

Seasoned Customer Associate with more than 15 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

15
15
years of professional experience

Work History

Customer Service Associate

Walmart
Richfield, Utah
08.2006 - 06.2014
  • Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cashed checks, printed money orders, and processed bill payments and money transfers in an efficient and timely manner.

Prep Manager/Cook

Pepperbelly's
Richfield, Utah
05.2005 - 08.2006
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Pitched in to work line during busy periods or in place of sick employees.

Night Supervisor

Taco Time
Richfield, Utah
01.2001 - 05.2005
  • Observed each team member to carry out duties and provided constructive criticism.
  • Assigned each member of the team with specific daily tasks and responsibilities.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Assisted customers with complaints, questions, and concerns.
  • Ensured orders were correct and sent out in a timely manner.

Cashier

McDonald's
Beaver, Utah
02.1999 - 01.2001
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule to meet business needs.
  • Helped customers complete purchases.
  • Restocked and organized merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Richfield High School
Richfield, UT

Associate of Science - Accounting

Snow College
Richfield, UT

Bachelor of Science - Accounting

Colorado Technical University
Colorado Springs, CO
10.2018

Skills

  • Preparation of Demonstrations
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Safe Work Practices
  • Patient and Empathetic
  • Responding to Difficult Customers
  • Customer Support

Timeline

Customer Service Associate

Walmart
08.2006 - 06.2014

Prep Manager/Cook

Pepperbelly's
05.2005 - 08.2006

Night Supervisor

Taco Time
01.2001 - 05.2005

Cashier

McDonald's
02.1999 - 01.2001

High School Diploma -

Richfield High School

Associate of Science - Accounting

Snow College

Bachelor of Science - Accounting

Colorado Technical University

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Bobbi Foot