Bobbi LaRotonda
Absecon,NJ
Summary
Dynamic flight attendant with Spirit Airlines Inc., recognized for exceptional customer service and strong teamwork. Expert in safety procedures and first aid, consistently enhancing passenger satisfaction through personalized care. Proven ability to manage in-flight emergencies calmly, contributing to a positive travel experience and promoting brand loyalty. Reliable and detail-oriented professional dedicated to excellence.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, FL
02.2008 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers in boarding and deplaning aircraft.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Responded to passenger emergencies to provide first aid.
Education
Palm Beach Central High School
Wellington05.2007
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Team collaboration
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Leadership qualities
- FAA regulations
- Guest services
- Emergency care
Accomplishments
Was awarded Flight Attendant of The Year for 2023
References:
Meghan Votta-Co worker of 12 years
(609) 709-0015
Donna Dannelly-Co worker of 19 years
(609) 879-1147
Jessica Drossart-Co worker of 15 years
(954) 873-4335
Timeline
Flight Attendant
Spirit Airlines Inc.
02.2008 - Current
Palm Beach Central High School