Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbi Sandstrom

Small Business Owner, Customer Service, Inside Sales/Account Representative
Colorado Springs,CO

Summary

My successful small business is suffering in this economy. Self-employed since 2006, I am suddenly in need of finding outside employment to compensate for the decrease in sales of the discretionary items I offer. There are other reasons my business is currently failing, if interested, I will be elaborate further when interviewed.

I am looking for a remote account management / customer service position but will accept an onsite position if it's a great fit.

I believe that hard work is the only way to achieve any goal which is how I was able to run a successful ecommerce business by myself for the past 6 years. I have numerous current customers that will provide great references if desired.

Although I get along with most people & have accomplished many goals when working in a team setting, I have found that working independently is a better fit for me. I am responsible for getting tasks done in a timely manner, I find relying on another person(s) very uncomfortable.

I look forward to seeing where this new path takes me. I have a lot to offer a company that will take a chance on a dedicated, hard working woman trying to get back into the workforce and working for someone other than myself.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

Small Business Owner

Perpetual Ribbons
Colorado Springs, CO
01.2016 - Current
  • Manages buying & selling of products online via my own website and on Etsy.com.
  • Manages Customer Service, issue resolutions & ensures that all customers are extremely satisfied with their entire experience from beginning to end. That is why I have an extremely high customer return rate.
  • Facilitated & Confirmed procurement of new inventory & I'm in charge of keeping ribbon well stocked as to not run out of the more popular prints or solids.
  • Organized over 1500 different ribbon prints & styles to ensure ease of locating when pulling ribbon for an order.
  • Responsible for all general aspects of running a small home based business
  • Built & maintained my Company website

Small Business Owner

Perpetual Treasures
Irvine, CA
06.2006 - 01.2016
  • Created & made custom made wreaths for my Etsy shop

Account Manager & Sales Representative

Concept Manager
Irvine, CA
04.2004 - 05.2006
  • Handled educational needs for Schools of Nursing & hospital education department CEU requirements
  • Increased total sales for that territory 34% from 2004 to 2005
  • Helped develop distance learning licenses, which increased total revenue over $350K in 2005
  • Exceeded quota expectations for 11 consecutive months
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Maintained price lists and helped design Concept Media 2006 annual catalog
  • Responsible to train all current & new sales reps the Goldmine CRM program when it was installed

Territory Account Manager

Micro Alarms
Vernon, CA
12.1998 - 07.2003
  • Managed & maintained over 400 established accounts
  • Developed customer relationships and increased overall sales by 75%.
  • Landed a Florida 25 store chain that increased sales an extra $160K annually
  • Informed customers of promotions to increase sales productivity and volume.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

No Degree - General Studies

Fullerton College
Fullerton, CA
09.1986 - 06.1987

High School Diploma -

Tustin High School
Tustin, CA
06.1981 - 06.1985

Skills

Customer Relations

undefined

Timeline

Small Business Owner

Perpetual Ribbons
01.2016 - Current

Small Business Owner

Perpetual Treasures
06.2006 - 01.2016

Account Manager & Sales Representative

Concept Manager
04.2004 - 05.2006

Territory Account Manager

Micro Alarms
12.1998 - 07.2003

No Degree - General Studies

Fullerton College
09.1986 - 06.1987

High School Diploma -

Tustin High School
06.1981 - 06.1985
Bobbi SandstromSmall Business Owner, Customer Service, Inside Sales/Account Representative