Bobbi Shadowens
Beaver Dam,WI
Summary
Experienced in Supervision, Project Management and Coordination, Customer Service and Communication, Administration, Employee Relations and Training.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
Leroy Meats and Catering
10.2024 - Current
- Answers phones.
- Takes delivery pick-up orders from customers.
- Work with other departments to ensure orders are completed on time.
- Handles invoices and payments.
Customer Service Supervisor
American Packaging Corporation
07.2022 - 09.2024
- Supervise Customer Service Team.
- Coach, mentor and train team.
- Work with other departments to ensure all orders are being met in a timely manner.
- Ensure complaints from customers are managed in a timely manner.
Distribution Supervisor
Walgreens
08.2021 - 07.2022
- Supervise team members in Split Case.
- Just took over the SAT program.
- Audit team members for accuracy and speed.
- Ensure team members are safe in everything they do.
Supervisor of Business Processing
TASC
01.2016 - 08.2021
- Supervise a team of 25-40 people.
- Provide proficient higher level customer support in Universal Benefit Account, FMLA, HIPAA, Non-Discrimination, ERISA and ACA.
- Lead the efforts in problem resolution, including corrective and preventative actions.
- Provide leadership in continuous improvement activities for products and processes.
- Assists in performance measurements and process management, as well as providing employee development and training as needed.
Processing Specialist IV, Team Lead
TASC
01.2016 - 08.2021
- Provide proficient higher level customer support in TASC HRA, FMLA, HIPAA, Non-Discrimination, ERISA and ACA.
- Lead the efforts in problem resolution, including corrective and preventative actions.
- Provide leadership in continuous improvement activities for products and processes.
- Assists in performance measurements and process management, as well as providing employee development and training as needed.
Veterans Benefits Administrative and Financial Coordinator
UNIVERSITY OF WISCONSIN COLLEGES
01.2014 - 12.2016
- Collect applications from 13 campuses for WI GI Benefits, including supporting documentation as necessary.
- Collect Federal Certificate of Eligibility for the Chapter 33 Federal Benefit.
- Update PRISM database with correct information.
- Post all federal VA payments for the entire institution, totaling over $1.3 million annually directly into student accounts.
Operations Program Assistant
PUBLIC SERVICE COMMISSION, STATE OF WISCONSIN
01.2012 - 12.2014
- Under general supervision and direction of the Division Administrator of the Division of Administrative Services (DAS), this position's primary responsibilities are to provide paraprofessional-level administrative and program support services to DAS and the Division of Water, Compliance and Consumer Affairs, splitting time equally between the two divisions.
Computer Operator, Various Duty Locations
UNITED STATES AIR FORCE
01.1990 - 12.1999
- Performed Help Desk functions as well as Information, Physical and Communication Security.
Education
Bachelor of Liberal Studies - Organizational Management
University of Wisconsin - Oshkosh
Oshkosh05.2016
Skills
- Windows
- Microsoft Office Suite
- Hardware and Software PC Repair
- Office Filing
- Physical Security Audits and Inspections
- Training Personnel
- Writing Reviews
- Problem Solving
- AS400 Processing
- Radius Processing
- QuickBooks
Timeline
Administrative Assistant
Leroy Meats and Catering
10.2024 - Current
Customer Service Supervisor
American Packaging Corporation
07.2022 - 09.2024
Distribution Supervisor
Walgreens
08.2021 - 07.2022
Supervisor of Business Processing
TASC
01.2016 - 08.2021
Processing Specialist IV, Team Lead
TASC
01.2016 - 08.2021
Veterans Benefits Administrative and Financial Coordinator
UNIVERSITY OF WISCONSIN COLLEGES
01.2014 - 12.2016
Operations Program Assistant
PUBLIC SERVICE COMMISSION, STATE OF WISCONSIN
01.2012 - 12.2014
Computer Operator, Various Duty Locations
UNITED STATES AIR FORCE
01.1990 - 12.1999
Bachelor of Liberal Studies - Organizational Management
University of Wisconsin - Oshkosh
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