Bobbie Cook
Fruitport,MI
Summary
Compassionate and detail-oriented professional with a strong background in phlebotomy and patient education. Proven ability to enhance patient experiences while ensuring accurate documentation and compliance with health regulations.
Overview
2
2
years of professional experience
Work History
Phlebotomy Service Representative
Quest Diagnostics
Muskegon, Michigan
08.2024 - 07.2025
- Collected blood specimens from patients using proper venipuncture techniques.
- Prepared and labeled samples for laboratory testing and analysis.
- Provided exceptional customer service to enhance patient experience during visits.
- Maintained accurate records of patient information and specimen collection.
Patient Service Representative
Biolife Plasma Services
Holland, Michigan
09.2023 - 07.2024
- Assisted patients with check-in and registration processes efficiently.
- Provided clear information on donation procedures and eligibility requirements.
- Maintained accurate records in the electronic health system for compliance.
- Educated patients on aftercare instructions post-donation effectively.
Education
Some College (No Degree) - Phlebotomy
Muskegon Community Collage
Muskegon, MI05-2002
Medical Assisting
Ross Medical Education Center
Muskegon, MI01-2001
High School Diploma -
Oakridge High School
Muskegon, MI06-1985
Skills
- Venipuncture techniques
- Sample preparation
- Patient education
- Electronic health records
- Data entry accuracy
- Compliance documentation
- Effective communication
- Team collaboration
References
References available upon request.
Timeline
Phlebotomy Service Representative
Quest Diagnostics
08.2024 - 07.2025
Patient Service Representative
Biolife Plasma Services
09.2023 - 07.2024
Some College (No Degree) - Phlebotomy
Muskegon Community Collage
Medical Assisting
Ross Medical Education Center
High School Diploma -
Oakridge High School
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