Bobbie Anderson

Roadone Intermodel

Port Wentworth , GA

2021.07 - Current

Mentored junior team members and managed employee relationships.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Took special orders in person and over telephone, generating additional revenue every month.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong customer relationships to encourage repeat business.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Prevented key account losses by researching discrepancies and correcting problems.
Answered inbound calls, chats and emails to facilitate customer service.
Mentored new employees on procedures and policies to maximize team performance.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Maintained detailed records of customer interactions, transactions and comments for future reference.

Summary