Bobbie Johnson
Cedar Rapids,USA
Summary
Executed food and beverage service strategies to elevate customer satisfaction and drive operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Clerk
Tom Thumb
DeSoto, TX
09.2022 - 03.2023
- I prepare Ready to Heat, Ready to Eat Meals, a long with Sandwiches an Snackers, Experience with Deli Slicer for Meats an Cheese, I also cooked for hot case an made salads for the deli case as well
Deli Clerk
Tom Thumb
DeSoto, TX
09.2022 - 03.2023
- I prepare Ready to Heat, Ready to Eat Meals, a long with Sandwiches an Snackers, Experience with Deli Slicer for Meats an Cheese, I also cooked for hot case an made salads for the deli case as well
Waitress
Saltgrass Steakhouse
Cedar Hill, TX
01.2020 - 09.2022
- Handled a high volume of customers regularly
- Greeted guests
- Served food
- Checked on guests frequently
- Processed transactions
Waitress
Saltgrass Steakhouse
Cedar Hill, TX
01.2020 - 09.2022
- Handled a high volume of customers regularly
- Greeted guests
- Served food
- Checked on guests frequently
- Processed transactions
Server
TGI Fridays Inc.
Cedar Hill, TX
11.2020 - 01.2021
- Welcoming and sitting diners comfortably in the dining section
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Server
TGI Fridays Inc.
Cedar Hill, TX
11.2020 - 01.2021
- Welcoming and sitting diners comfortably in the dining section
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Manager/Server/Bartender
Red Ginger Restaurant
Cedar Rapids, IA
06.2019 - 02.2020
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Preparing alcoholic or nonalcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers' needs and preferences and making recommendations
Manager/Server/Bartender
Red Ginger Restaurant
Cedar Rapids, IA
06.2019 - 02.2020
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Preparing alcoholic or nonalcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers' needs and preferences and making recommendations
Server/Hostess
Zio Johno's Spaghetti House
Cedar Rapids, IA
04.2019 - 06.2019
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Server/Hostess
Zio Johno's Spaghetti House
Cedar Rapids, IA
04.2019 - 06.2019
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Server/Bartender
Buffalo Wild Wings
Cedar Hill, TX
02.2015 - 01.2018
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Preparing alcoholic or nonalcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers' needs and preferences and making recommendations
Server/Bartender
Buffalo Wild Wings
Cedar Hill, TX
02.2015 - 01.2018
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Preparing alcoholic or nonalcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers' needs and preferences and making recommendations
Shift Leader
Wendy's
07.2014 - 02.2015
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing employees requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
Shift Leader
Wendy's
07.2014 - 02.2015
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing employees requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
Education
High school diploma - General
Jefferson High School
Cedar Rapids, IAHigh school diploma - GED
Kirkwood Community College
Cedar Rapids, IA08-1994
Skills
- Managed customer interactions and ensured efficient service delivery
- Oversaw daily operations of restaurant, ensuring high standards of service and efficiency
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction
- Assisted in food preparation and service tasks to support team efficiency Helped maintain cleanliness and organization in dining areas Provided customer service by addressing inquiries and ensuring satisfaction
- Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between kitchen staff and front-of-house personnel
- Supported food safety initiatives by monitoring compliance with health regulations and standards Assisted in training staff on proper food handling techniques to minimize risks Contributed to maintaining a clean and organized kitchen environment to promote safety
- Executed culinary operations, ensuring high standards of food preparation and presentation
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Assisted customers in selecting beverages to enhance their dining experience Prepared and served drinks efficiently to meet customer demands Maintained cleanliness and organization of the bar area
- Executed banquet operations, ensuring seamless service delivery and guest satisfaction
- Assisted in product selection and inventory management Supported visual merchandising efforts to enhance store presentation Collaborated with team members to maintain organized displays
- Executed upselling strategies to enhance customer value and drive revenue growth
- Executed food preparation processes to ensure timely service delivery
- Executed retail sales strategies to enhance customer experience and drive revenue growth
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in managing inventory levels to support operational efficiency Coordinated with team members to track stock movements and minimize discrepancies Contributed to maintaining accurate records of inventory transactions
- Oversaw shift operations to ensure efficient workflow and team performance
- Directed sales management strategies to optimize revenue growth
- Oversaw team operations and strategic initiatives to enhance productivity
- Executed thorough cleaning protocols to maintain hygiene standards in various environments
- Facilitated customer service interactions to enhance client satisfaction
- Facilitated effective communication strategies to enhance team collaboration
- Assisted customers with point-of-sale transactions Supported team members in maintaining inventory accuracy Helped resolve customer inquiries and issues promptly
- Assisted in the preparation and organization of point-of-sale materials Supported team members in maintaining inventory accuracy and stock levels Facilitated customer transactions and inquiries to ensure a smooth purchasing experience
- Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet objectives Contributed to the setup and breakdown of event venues
- Directed team operations to enhance productivity and collaboration
Certification
- TABC Certified, 2023-04-01, 2025-04-01
- Food Handler Certification, 2023-04-01, 2025-03-01
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 2020-07-01
- Food service: Customer situations, Proficient, 2022-05-01
- Food safety, Proficient, 2022-05-01
Phone
+1, 6826679974
Timeline
Deli Clerk
Tom Thumb
09.2022 - 03.2023
Deli Clerk
Tom Thumb
09.2022 - 03.2023
Server
TGI Fridays Inc.
11.2020 - 01.2021
Server
TGI Fridays Inc.
11.2020 - 01.2021
Waitress
Saltgrass Steakhouse
01.2020 - 09.2022
Waitress
Saltgrass Steakhouse
01.2020 - 09.2022
Manager/Server/Bartender
Red Ginger Restaurant
06.2019 - 02.2020
Manager/Server/Bartender
Red Ginger Restaurant
06.2019 - 02.2020
Server/Hostess
Zio Johno's Spaghetti House
04.2019 - 06.2019
Server/Hostess
Zio Johno's Spaghetti House
04.2019 - 06.2019
Server/Bartender
Buffalo Wild Wings
02.2015 - 01.2018
Server/Bartender
Buffalo Wild Wings
02.2015 - 01.2018
Shift Leader
Wendy's
07.2014 - 02.2015
Shift Leader
Wendy's
07.2014 - 02.2015
High school diploma - General
Jefferson High School
High school diploma - GED
Kirkwood Community College