BobbieJean Ragland
Manor,USA
Summary
Results-driven professional with extensive experience in event coordination, volunteer management, customer service, and administrative leadership. Proven ability to organize and execute events, manage volunteers, and build strong relationships with diverse stakeholders. Adept at streamlining processes, resolving challenges, and creating impactful experiences for organizations and communities.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Commercial Service Advocate & Billing Specialist
Farmers Insurance Company
01.2019 - Current
- Manage customer accounts, process billing inquiries, and resolve complex service issues
- Assist policyholders with account changes, billing disputes, and coverage adjustments
- Provide top-tier customer service while identifying opportunities to improve client satisfaction
Assistant Pastor | Events & Volunteer Coordinator | Administrator
Church of Christ Jesus Our Lord
01.2009 - Current
- Oversee the planning and execution of all church events, services, and community outreach initiatives
- Recruit, train, and coordinate volunteers for various church programs and activities
- Manage administrative functions, budgets, and scheduling to ensure seamless church operations
- Develop strategic partnerships with local organizations to enhance community impact
Senior Customer Service Advocate
Farmers Insurance Company
01.2015 - 01.2019
- Provided high-level customer support, handling escalations and complex service issues
- Coached and mentored peers to improve service delivery and problem-solving skills
- Assisted with process improvement initiatives to enhance customer experience.
- KCS Specialist
Technical Support Specialist
Sears Home Services
01.2015 - 12.2015
- Assisted customers with troubleshooting and scheduling service appointments
- Provided guidance on appliance repairs and triaged service requests
Receptionist & Office Assistant
Guardsmark LLC
01.2013 - 01.2014
- Managed administrative tasks, scheduling, and customer inquiries
- Coordinated security personnel assignments and maintained detailed records
Office Manager
Ebony and Ivory
Arcata, California
06.2006 - 06.2011
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed office budget to handle inventory, postage and vendor services.
Substitute Teacher
Extend-A-Care for Kids
01.2009 - 01.2010
- Provided a safe and engaging environment for children
- Assisted in implementing educational activities and group management
Education
Bachelor - Business Administration
Strayer University
Skills
- Event Planning & Coordination
- Volunteer Recruitment & Management
- Community Outreach & Engagement
- Administrative & Budget Oversight
- Customer Relationship Management
- Conflict Resolution & Problem-Solving
- Process Improvement & Efficiency
- Microsoft Office
- Google Suite
- Salesforce
- CLS (Greenscreen Program)
- Customer service background
- Personal service background
- Innovative
- Decision-making skills
- Call handling
- Training delivery
- Document review
- Document filing
- Mentorship
Certifications And Technical Skills
- Microsoft Office (Excel, Word, Outlook)
- Google Suite & Salesforce
- CLS
- Strong Written & Verbal Communication
- Non-CDL Class C Driver’s License
Accomplishments
- Toast Masters Speech Recognition
- Perfect 10s
Affiliations
- Community Outre
References
References available upon request.
Timeline
Commercial Service Advocate & Billing Specialist
Farmers Insurance Company
01.2019 - Current
Senior Customer Service Advocate
Farmers Insurance Company
01.2015 - 01.2019
Technical Support Specialist
Sears Home Services
01.2015 - 12.2015
Receptionist & Office Assistant
Guardsmark LLC
01.2013 - 01.2014
Assistant Pastor | Events & Volunteer Coordinator | Administrator
Church of Christ Jesus Our Lord
01.2009 - Current
Substitute Teacher
Extend-A-Care for Kids
01.2009 - 01.2010
Office Manager
Ebony and Ivory
06.2006 - 06.2011
Bachelor - Business Administration
Strayer University