Bobbiejo Ward
East Lansing,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Mid-Michigan Recovery Services
Lansing, MI
05.2022 - Current
- Helped patients with admissions process and adhered to state and federal laws.
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries.
- Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
- Developed relationships with other community resources to ensure comprehensive care for each client.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Maintained accurate records of client progress and activities in accordance with organizational standards.
- Screen client's for inpatient treatment, outpatient treatment and sober living programs.
- Coordinate admissions into programs with supervisors, probation departments and other community referrals.
- Cover shifts at the front desk, answering phones, scheduling client's for outpatient appointments and group therapy.
- Cover shifts at the women's residential program.
- Cover PRC groups in outpatient and inpatient programs.
Lead Server
County Club of Lansing
Lansing, MI
06.2019 - 12.2022
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Worked with management to coordinate special functions and events.
Education
Intro To Computers
Career Quest Learning Center
Lansing, MI05-2004
GED -
Eaton Rapids High School
Eaton Rapids, MI05-2000
Some College (No Degree) - Intro to Law
Lansing Community College
Lansing, MISkills
- Rapport Building
- Client Relations
- Strong Organization
- Documentation Abilities
- Substance Abuse Knowledge
- Resource Navigation
- Treatment Planning
- Client Advocacy
- Determined
- Kind
Certification
- PRC certification
- CPR certification
- First Aide certification
Timeline
Admissions Coordinator
Mid-Michigan Recovery Services
05.2022 - Current
Lead Server
County Club of Lansing
06.2019 - 12.2022
Intro To Computers
Career Quest Learning Center
GED -
Eaton Rapids High School
Some College (No Degree) - Intro to Law
Lansing Community College
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