Summary
Overview
Work History
Education
Additional Information
Timeline
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BobbiSue Belflower

Port Charlotte,FL

Summary

Experienced fiscal specialist with a strong foundation in customer service, seeking to transition back into a front-line service role. Committed to delivering exceptional service, resolving issues efficiently and contributing to a positive customer experience in a fast-paced environment.

Overview

15
15
years of professional experience

Work History

Fiscal Specialist

Lee County BOCC
07.2024 - Current
  • Processes a large volume of accounts payable invoices and reconciles payments daily, while verifying invoice compliance to contracts/quotes.
  • Maintains financial records and reconciles internal spreadsheets.
  • Utilize county procurement card and allocate departments p-card holder transactions weekly.
  • Processes accounts payable including all employee reimbursements and completing fixed assets; follows administrative codes, contracts and statues.
  • Responsible for entering requisitions for purchase orders utilizing annual contracts, statues and administrative codes.
  • Maintains databases and generates/prepares statistical reports as needed.
  • Disburse petty cash to staff as needed in accordance to administrative codes; assists with annual inventory; processes journal entries.
  • Performs related work as assigned.
  • Backup cashier duties as needed, which includes processing payments for in person transactions.

Senior Customer Accounts Specialist - Cash Dept

Charlotte County Utilities
10.2020 - 07.2024
  • Acts as a lead worker in the Credit and Collections Department, resolves complex problems and provides training as needed
  • Checks the drop box for after hours and weekend payments, posts all payments to customer utility accounts
  • Open and close batches daily for customer service representatives to post point-of-sale payments
  • Run reports for electronic payments and post them daily to customers utility accounts
  • Open and sort all mail received
  • Scan and manually key all check payments received, balance and electronically deposit payments
  • Create deposit slips and bank bags for deposits
  • Run daily reports and balance accounts receivable in Microsoft Excel
  • Work directly with Human Services, Fiscal and Finance departments for additional posting of payments and balancing
  • Manually create cash receipts daily in Eden for accounts receivable
  • Provide monthly account reconciliation to management for administration budget reporting

Customer Accounts Specialist

Charlotte County Utilities
01.2019 - 10.2020
  • Performed administrative duties servicing customers utility accounts, provided information, prepared service orders and answered questions
  • Received and processed cash, credit card and check payments to post to customers utility accounts
  • Provided receipts, maintained and balanced a drawer
  • Opened new utility accounts for customers
  • Completed adjustments for high usage bills
  • Provided exceptional customer service, problem-solving and/or complaints by all forms of communication
  • Trained in the cash management department to be able to help when short staffed
  • Ran reports for electronic payments Sort and opened mail, scanned and processed all check payments
  • Processed all returned payments
  • Created liens and lien releases for utility accounts
  • Created bank bag and deposit slips daily for cash and check payments received in point-of-sale transactions

Office Assistant

Sun West Recovery
07.2015 - 12.2018
  • Performed general clerical duties including, but not limited to, typing, photocopying, scanning, faxing, mail distribution and filing
  • Received and processed cash payments
  • Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
  • Creating, maintaining, and entering information into databases
  • Prepared and monitored invoices
  • Communicated with clients via email
  • Handled sensitive information in a confidential manner
  • Performed banking, shipping and other errands when necessary
  • Responsible for opening and closing office procedures

Sales Associate

The Furniture Warehouse
01.2015 - 07.2015
  • Shared product knowledge with customers while making personal recommendations based on their needs
  • Manually entered invoices via the FROG system (Furniture Retail Operations Group)
  • Worked to meet daily sales goals in a team oriented environment

Home Department Supervisor

Kohls
07.2013 - 01.2015
  • Received and processed cash and credit card payments for in store purchases
  • Supervised and motivated team members to meet daily sales goals
  • Exchanged and returned merchandise for customers quickly and efficiently
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Trained new employees on registers, company customer service policies and service level standards

Bar Manager

Open Road Bar & Grill
12.2010 - 06.2013
  • Responsible for all operational and clerical duties

Education

High School Diploma -

Port Charlotte High School
05.2010

Additional Information

  • Microsoft proficient
  • Meticulous attention to detail
  • Solution focused
  • Deadline-oriented
  • Self-directed

Timeline

Fiscal Specialist

Lee County BOCC
07.2024 - Current

Senior Customer Accounts Specialist - Cash Dept

Charlotte County Utilities
10.2020 - 07.2024

Customer Accounts Specialist

Charlotte County Utilities
01.2019 - 10.2020

Office Assistant

Sun West Recovery
07.2015 - 12.2018

Sales Associate

The Furniture Warehouse
01.2015 - 07.2015

Home Department Supervisor

Kohls
07.2013 - 01.2015

Bar Manager

Open Road Bar & Grill
12.2010 - 06.2013

High School Diploma -

Port Charlotte High School

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BobbiSue Belflower