MARLA CASTILLO
Sunset
Summary
Detail-oriented Tax Examining Clerk/Technician with 5+ years of experience in customer service, technical support, and government tax processing. Proven ability to manage high-volume inbound and outbound communications, analyze data accurately, resolve complex issues, and maintain compliance in fast-paced environments. Strong communicator with a track record of improving efficiency, accuracy, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HomeDepot.com
03.2021 - 09.2024
- Managed high-volume inbound and outbound calls, emails, and team chats
- Assisted customers with order placements, returns, and exchanges
- Utilized CRM systems for documentation, scheduling, and follow-ups
- Collaborated with teams to improve workflows and reduce handling time
- Supported training of new hires
Tax Examining Clerk/Technician
Internal Revenue Service
Ogden
11.2019 - 07.2020
- Reviewed and processed tax documents with strict compliance standards
- Conducted outbound communications to resolve discrepancies
- Applied analytical skills to support accurate tax determinations
- Maintained organized case scheduling and timely resolutions
Education
High School Diploma -
Bonneville High School
Washington Terrace, UTSkills
- Inbound & Outbound Calls
- Email & Chat Support
- Order Placement & Processing
- Scheduling & Follow-Ups
- Customer Service
- Tax Processing
- Data Analysis
- CRM Systems
- Conflict Resolution
- Technical Support
- Problem Solving
- Attention to Detail
- Team Collaboration
- Organizational Skills
Timeline
Customer Service Representative
HomeDepot.com
03.2021 - 09.2024
Tax Examining Clerk/Technician
Internal Revenue Service
11.2019 - 07.2020
High School Diploma -
Bonneville High School