Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Letitia McKnight

Sumter,SC

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Everise
Plantation, FL
11.2025 - Current
  • Collaborated with team members to streamline communication processes and improve response times.
  • Implemented feedback mechanisms to capture customer insights for service improvement initiatives.
  • Analyzed customer feedback trends to identify areas for operational enhancements.
  • Developed training materials focused on best practices and product knowledge for staff development.

Customer Service Representative

ResultsCX
Sumter, SC
11.2023 - 05.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
  • Processed insurance claims accurately, ensuring compliance with company policies.
  • Assisted in training new representatives on system navigation and customer interaction techniques.
  • Managed high-volume calls, maintaining professionalism during challenging interactions.

Customer Service Representative

Hgs healthcare
Sumter, SC
02.2022 - 09.2023
  • Answering inbound calls for members and outbound calls as well
  • Verifying all phi contact information & following call flow
  • Assisting all customers to the best of my ability
  • Showing empathy & acknowledging

Customer Service Representative

Alorica/Dominion Gas
Sumter, SC
07.2021 - 12.2021
  • Answering inbound calls for company
  • Scheduling appt for service on/off
  • Showing empathy & acknowledging

Customer Service Representative

Sykes Enterprises, Incorporated
Sumter, SC
04.2020 - 05.2021
  • Taking calls and handling customer personal accounts
  • Banking disputes for customer if needed
  • Resending debit card
  • Handling Deposits & Showing empathy & acknowledging

Education

High school or equivalent -

Manning High School
Manning, SC
06-2012

Skills

  • Cold Calling
  • Customer service (2 years)
  • Inbound & Outbound calls
  • Showing empathy and acknowledgement when needed
  • verifying members via hippa rule

Languages

English - Expert

Timeline

Customer Service Representative

Everise
11.2025 - Current

Customer Service Representative

ResultsCX
11.2023 - 05.2025

Customer Service Representative

Hgs healthcare
02.2022 - 09.2023

Customer Service Representative

Alorica/Dominion Gas
07.2021 - 12.2021

Customer Service Representative

Sykes Enterprises, Incorporated
04.2020 - 05.2021

High school or equivalent -

Manning High School
Letitia McKnight