Bobby Pierce
Melbourne,Florida
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences at Excess Nightclub through expert inventory management and exceptional service. Excelled in fostering team unity and enhancing operational efficiency. Skilled in POS system operation and known for an outgoing personality, significantly contributing to establishment loyalty and satisfaction.
Overview
19
19
years of professional experience
Work History
Bartender Shift Manager
On The Rocks
06.2014 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender Shift Manager
Excess Nightclub
03.2006 - 05.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Education
West High
Iowa City, IA05.1991
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Menu development
- Customer service
- Outgoing personality
- Inventory
Timeline
Bartender Shift Manager
On The Rocks
06.2014 - 09.2024
Bartender Shift Manager
Excess Nightclub
03.2006 - 05.2014
West High
Similar Profiles
John KeanJohn Kean
Door Man at On The RocksDoor Man at On The Rocks
Erin McCarthyErin McCarthy
Bartender - Food Service Handler at On The RocksBartender - Food Service Handler at On The Rocks
Samantha HirschiSamantha Hirschi
Marketing Manager at On The RocksMarketing Manager at On The Rocks
Marsh BhandaryMarsh Bhandary
Intern at LG Electronics IncIntern at LG Electronics Inc
Nella SilvaNella Silva
Office Manager at Lopes Services, INCOffice Manager at Lopes Services, INC