Summary
Overview
Work History
Education
Skills
Timeline
Generic

DWAYNE ANTHONY FRANCIS

Providence

Summary

Dynamic individual with hands-on experience in sales and marketing with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

Route Sales Representative

Frito Lay
145 Commerce Drive, Warwick, Rhode Island
09.2024 - Current

· Deliver top customer satisfaction, reviewing feedback closely, and addressing needs and requests as necessary.

. Deliver and sell Frito-Lay products to local stores including gas stations, dollar stores, and large grocery stores.

· Drive a Frito-Lay truck to various locations and work independently to unload orders.

· Merchandise products effectively to maximize visibility and sales.

· Partner with store managers to increase sales and maintain product availability.

· Order and maintain accurate records throughout the day.

· Build relationships with store personnel to enhance sales opportunities.

. Complete national initiatives and sell in displays to promote products

Account Sales Manager

Red Bull Distribution Company
Taunton, United States
02.2023 - 12.2024
  • Service all customers in a safe and productive manner
  • Manage relationships with customer contacts and products to ensure maximum Red Bull Distribution Company (RBDC) sales
  • Evaluate competitor’s activities
  • Meet monthly goals focusing on sales, distribution, pricing, and new account set up
  • Build and protect the brand through rotation of products
  • Increase inventory and diversity of products at each assigned RBDC account and increase in-store branding
  • Ensure all RBDC assigned equipment is clean and in good working order
  • Determine current and on-going product need at accounts and look for ways to increase sales

District Manager

General Linen
Hopkinton, United States
01.2024 - 05.2024
  • Service all customers in a safe and productive manner
  • Manage relationships with customer contacts and products to ensure maximum Red Bull Distribution Company (RBDC) sales
  • Evaluate competitor’s activities
  • Meet monthly goals focusing on sales, distribution, pricing, and new account set up
  • Build and protect the brand through rotation of products
  • Increase inventory and diversity of products at each assigned RBDC account and increase in-store branding
  • Ensure all RBDC assigned equipment is clean and in good working order
  • Determine current and on-going product need at accounts and look for ways to increase sales

Marketing Officer

National Peoples Co-operative Bank
Mandeville, Jamaica
10.2018 - 06.2021
  • Planned and executed Marketing projects as discussed with the Marketing Manager to increase brand presence
  • Prepared Marketing budget
  • Prepared and updated marketing brochures as required
  • Attended trade shows, seminars, and outside radio broadcasts
  • Coordinated with internal business divisions, agency partners, and local vendors to guarantee on-time, cost-effective delivery of all marketing communications materials
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Compiled product, market, and customer data to generate informed sales and profit projections

Area Manager

Jamaica Biscuit Company
Kingston, West Indies
11.2017 - 02.2018
  • Managed team of twelve Sales drivers and assistants
  • Recruited and interviewed prospective team members
  • Forecasted monthly sales to achieve the assigned budget
  • Developed strategic marketing objectives in collaboration with Marketing Team to improve market share
  • Ensured facility was properly secured whilst on duty
  • Ensured activities were aligned with budget
  • Positively promoted Company image and brands
  • Displayed passion for the job and infused team with this same spirit
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes based on Key Performance Indicators (KPI's) for drivers and their assistants

Route Sales Supervisor

Facey Commodity Limited
Kingston, West Indies
08.2013 - 06.2015
  • Expanded customer base by 5% over one year
  • Supervised and managed a team of eighteen Van Sales Drivers and assistants
  • Created new sales routes within the specified deadline
  • Implemented strategic plans for maximization of sales and customer satisfaction
  • Recruited and interviewed prospective team members
  • Created budget and ensured adherence

Route Business Development Executive

Red Stripe, a Diageo Company
Kingston, West Indies
08.2011 - 07.2013
  • Supervised and managed a team of four Sales Drivers
  • Collaborated with sales and marketing departments to support business objectives and client acquisition
  • Implemented business strategies to improve sales with top tier customers
  • Planned and executed promotions to build market share and elevate brand
  • Motivated subordinates for personal growth and in collaboration with established goals and objectives of the company
  • Maintained close relationship with Distribution Centre (DC) Manager to find solutions regarding distribution of stock
  • Liaised with Marketing Team to develop strategic marketing objectives
  • Recruited and interviewed prospective drivers for Company

Trade Marketing and Distribution Representative

Carreras Limited
Mandeville
06.2009 - 07.2011
  • Mined sales opportunities by conducting on-site surveys with customers
  • Traveled to various branches to assist with sales and marketing-related activities
  • Maintained contact with all clients in market area to ensure high levels of client satisfaction
  • Built trust while demonstrating high integrity among customers
  • Maintained professional internal and external relationships that meet company core values
  • Participated in Sales and Customer Service training exercise

Education

Certificate in Supervisory Management - Supervisory Management

University College of The Commonwealth Caribbean
Kingston, Jamaica West Indies
01.2019

Certificate - Customer Service

Facey Commodity
Kingston, Jamaica West Indies
01.2016

Certificate of Achievement (Brunswick) - Customer Service

Brunswick/Facey Commodity
Kingston, Jamaica
01.2016

Certificate of Training - Delivering Service - Delivering Service

Service First
Kingston, Jamaica West Indies
01.2014

Certificate of Training - Delivering Service Excel - Delivering Service

Service First Business Solutions
Kingston, Jamaica
01.2014

Certificate in Fundamentals of Marketing - Marketing

UWI- School of Continuing Studies
Kingston, Jamaica West Indies
01.2007

Certificate in Microcomputer for Business Applications - Business Applications

UWI – School of Continuing Studies
Kingston, Jamaica West Indies
01.1996

Skills

  • Product Launch Strategy
  • Service Marketing
  • Ethical Conduct
  • Strategic Marketing Planning
  • Strategic Annual Planning
  • Team Recruitment
  • Salesforce CRM Expertise
  • Change Management
  • Process Evaluation
  • Workforce Motivation
  • Public Relations Strategy
  • Effective Interpersonal Communication

Timeline

Route Sales Representative

Frito Lay
09.2024 - Current

District Manager

General Linen
01.2024 - 05.2024

Account Sales Manager

Red Bull Distribution Company
02.2023 - 12.2024

Marketing Officer

National Peoples Co-operative Bank
10.2018 - 06.2021

Area Manager

Jamaica Biscuit Company
11.2017 - 02.2018

Route Sales Supervisor

Facey Commodity Limited
08.2013 - 06.2015

Route Business Development Executive

Red Stripe, a Diageo Company
08.2011 - 07.2013

Trade Marketing and Distribution Representative

Carreras Limited
06.2009 - 07.2011

Certificate - Customer Service

Facey Commodity

Certificate of Achievement (Brunswick) - Customer Service

Brunswick/Facey Commodity

Certificate of Training - Delivering Service - Delivering Service

Service First

Certificate of Training - Delivering Service Excel - Delivering Service

Service First Business Solutions

Certificate in Fundamentals of Marketing - Marketing

UWI- School of Continuing Studies

Certificate in Microcomputer for Business Applications - Business Applications

UWI – School of Continuing Studies

Certificate in Supervisory Management - Supervisory Management

University College of The Commonwealth Caribbean
DWAYNE ANTHONY FRANCIS