Seeking a stimulating position utilizing my experience, knowledge, and willingness to learn in helping Mama's Fish House continue its' success into the future of the service industry. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests.
Overview
17
17
years of professional experience
Work History
Lead Server and Bartender
The Depot Bar and Restaurant
09.2013 - 09.2025
Accurately and efficiently took orders and managed food service for up to 30 people on 8 tables at a time
Developed strong relationships with guests, fostering loyalty and repeat business. Remebering birthdays, anniversaries, special food requests and delivering timely humor
Set up bar for operation, obtained cash bank, and stocked full service bar
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Operated efficiently in a fast paced high volume setting providing customer service in a professional environment
Displayed enthusiam and excellent service to customers, successfully increasing referrals and walk-in business
Trained and mentored new staff on menu knowledge and customer service techniques
Franchisee
College Pro Painters
11.2013 - 10.2014
Employed 10 full time house painters, contracting, and producing interior and exterior house painting services in Missoula, MT
Developed effective marketing, hiring and training programs to align strategic decisions with long-term objectives
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Received President's Club award given to Franchisees who achieve specific revenue and customer service goals
Credibility Advisor
Dun And Bradstreet
08.2012 - 01.2013
Outbound sales corresponding with small and large businesses on a variety of issues relating to their Dun and Bradstreet credit and credibility ratings. Regularly made over 120 calls per day
Recommended applicable services in order to help small businesses to acquire financing and establish credit and credibility in the marketplace
Hit sales, call and talk time goals during every window I was with the company
Athletic Coach
Aloha Volleyball
06.2008 - 08.2012
Summer work 20hours/ week coaching middle and high-school age beach volleyball
Motivated and guided athletes to become stronger, more agile and improve technique through effective related training habits
Scheduled practices, tournaments and transportation for team members
Worked individually with players when struggling to enhance confidence and self-esteem
Education
Bachelor of Science - Entrepreneurship
Juniata College
Huntingdon, Pennsylvania
05.2012
Study Abroad - Entrepreneurship
University of Lincoln
Lincoln, UK
2011
Seabury Hall
Olinda, Maui
01-2008
Skills
Problem solving
Reliable and accountable
Teamwork
Independently motivated
Interpersonal and written communication
Management and motivation of staff
NCAA varsity soccer, 4 years
Camp Imua Volunteer for special needs children, 1 week for 3 summers
Supervisor, Waitress & Bartender at The Quay Café, Restaurant & Bar, The Cove Café, Restaurant & Bar, The Dune (The Jetson Group)Supervisor, Waitress & Bartender at The Quay Café, Restaurant & Bar, The Cove Café, Restaurant & Bar, The Dune (The Jetson Group)
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
General Manager at Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)General Manager at Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)