Taylor Papka
Billings,MT
Summary
Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
11
11
years of professional experience
Work History
Operations Manager
Advanced Employment Services
05.2013 - Current
- Oversee day-to-day operations
- Create and manage budgets, including sales and marketing, business expenses, and business analysis and hiring.
- Conduct performance reviews providing coaching and feedback to benefit both company and employee.
- Manage company operations with responsibility for profit and loss, scheduling, training, and inventory control.
- Maintain all work comp reporting and auditing
- Handle all unemployment claims and benefit charges
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintain payroll and benefits for employees.
- Collaborate with staff to maximize customer satisfaction
- Oversee financial management, budget management, accounting, and payroll activities.
- Manage efficient cash flow reporting
- Identify, research, and resolve billing issues.
- Post payments and analyze chargebacks.
- Cultivate and strengthen relationships with customers
Administrative Assistant
Advanced Payroll Solutions
01.2020 - 11.2023
- Develop new leads.
- Follow up on sales leads through outbound calling.
- Answer multi-line phone systems, route calls, deliver messages to staff, and greet visitors.
- Research market competitors to identify potential new clients and service opportunities.
- Reach out to customers to assess satisfaction levels and current needs.
- Prepare quotes for potential clients, upsell special packages, and maintain high levels of accuracy.
- Input customer order details into the system accepted payments, and updated accounts.
- Assist with reporting for Montana State Fund and Unemployment
- Maintain updated knowledge of changing industry, standards and trends related to accounts.
Cocktail Server
Magic City Casino
09.2022 - 10.2023
- Greet customers, discuss specials and take drink orders.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Present menus to patrons promptly after seating and answer questions about menu items, making recommendations upon request.
- Maintain clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Education
Montana State University - Billings
Billings, MT2013
High School Diploma -
Billings West High School
Billings, MT05.2012
Skills
- Staff training and Recruitment
- Business and Operations Management
- Marketing/Networking Development
- Human Resources
- Cost reduction and containment
- Workers' Compensation Management
- Payroll and Benefits
- Policies and procedures implementation
- Customer Relations
- Team Building
- High-pressure environments
Accomplishments
· Billings Chamber of Commerce
· Leadership Billings Alumni
· ENCORE Billings
· Women’s Network
· Board of Directors – CoC (Yellowstone County Continuum of Care)
Timeline
Cocktail Server
Magic City Casino
09.2022 - 10.2023
Administrative Assistant
Advanced Payroll Solutions
01.2020 - 11.2023
Operations Manager
Advanced Employment Services
05.2013 - Current
Montana State University - Billings
High School Diploma -
Billings West High School
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