Bokyria Flowers
Haines City
Summary
Dynamic healthcare professional with extensive experience at Haines City Health Care, excelling in cross-functional coordination and community relationship building. Spearheaded innovative patient care strategies, enhancing nurse-patient relations and boosting customer engagement by 30%. Skilled in problem-solving and decision-making, adept at fostering trust and collaboration across teams.
Overview
5
5
years of professional experience
Work History
Engagement Specialist
Carenet
09.2024 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Registered Nurse Manager
Haines City Health Care
08.2022 - 09.2024
- Provided direct patient care, stabilized patients, and determined next course of action.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Strengthened nurse-patient relationships by promoting a culture of empathy, active listening, and open communication within the nursing team.
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Led initiatives aimed at promoting wellness and preventive care within the community, partnering with local organizations to increase awareness and accessibility of healthcare services.
Certified Nursing Assistant
Haines City Health Care
08.2020 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Nurse
Travis College
Lakeland, FL06-2022
High School Diploma -
Haines City Senior High School
Haines City, FL06-2013
Skills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
- Customer service
- Community relationship building
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Engagement Specialist
Carenet
09.2024 - Current
Registered Nurse Manager
Haines City Health Care
08.2022 - 09.2024
Certified Nursing Assistant
Haines City Health Care
08.2020 - 08.2022
Associate of Science - Nurse
Travis College
High School Diploma -
Haines City Senior High School
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