Bolanle Odeyale

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Offered basic technical support for clients on wide range of company products.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided information regarding charge accounts and loyalty programs.

· Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

· Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

· Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.