Bonita Freshwater
Montgomery,AL
Summary
To secure a challenging and rewarding position in construction with a solid, progressive company that offers opportunity for performance-based career advancement in setting that best utilizes my experiences and training background.
Knowledgeable Desired Position with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Concentrix
01.2024 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Correction Officer
Kilby Correctional Facility
06.2022 - 01.2024
- Assists with standing watch in halls, dorms, cellblocks, yards, dining facilities and places inmates are located within the general population of prison facilities, provides clear instructions to inmates
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Security Guard Officer
Security Dynamics
12.2020 - 12.2021
- Be able to verify/explain all gaps in employment and not have been terminated from previous employment for other than honorable circumstances
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Inspector
Hyundai
05.2018 - 12.2020
- Responsible for a number of on-site tasks, such as removing debris, erecting scaffolding, loading and unloading building materials, and assisting with operating heavy equipment
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Education
Associate Of Applied Science - Funeral Director
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Bridge Academy
Selma, AL01.2018
Skills
- Floor care
- Customer service
- Greeting
- Time management
- Microsoft office
- Drywall
- Carpentry
- Construction Management
- Construction Laborer
- General Labor
- Handyman
- Skilled
- Bridge
- Backhoe Operation
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
Timeline
Work From Home Agent
Concentrix
01.2024 - Current
Correction Officer
Kilby Correctional Facility
06.2022 - 01.2024
Security Guard Officer
Security Dynamics
12.2020 - 12.2021
Inspector
Hyundai
05.2018 - 12.2020
High School Diploma -
Bridge Academy
Associate Of Applied Science - Funeral Director
Jefferson State Community College
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