Bonita Scott
Keokuk,IA
Summary
Results-oriented Business Owner with expertise in staff management, inventory control, and customer service. Implemented efficient processes and enhanced service standards in janitorial and healthcare settings. Experienced in manual labor and equipment operation, maintaining organized workspaces while prioritizing safety. Committed to contributing effectively to team objectives.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Scott's Ultra Clean Janitorial LLC
Keokuk, Iowa
11.2021 - Current
- Managed daily operations of janitorial services for commercial clients.
- Trained and supervised cleaning staff to ensure high service standards.
- Developed cleaning schedules to optimize workflow and resource allocation.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Conducted quality inspections to uphold cleanliness and safety standards.
- Established and maintained strong professional relationships with commercial clients to enhance service delivery.
Home Health Care Assistant
Hope Haven Corp
Keokuk, Iowa
12.2018 - 11.2021
- Supported clients in daily living activities and personal care tasks to enhance quality of life.
- Administered medications according to prescribed schedules and guidelines.
- Recorded patient progress and care activities, ensuring compliance with regulations and facilitating effective care.
- Maintained detailed records of client progress and communicated changes in condition to supervisor or case manager for timely interventions.
Account Manager
Rent A Center Warehouse & Retail Store
Keokuk, Iowa
06.2016 - 12.2018
- Collaborated with sales team to develop targeted strategies that enhanced client engagement.
- Maintained detailed records of customer interactions in CRM system to support follow-up and relationship management.
- Produced and finalized sales documents, ensuring accurate record-keeping for all deals.
- Addressed customer questions and concerns regarding products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
Education
Certificate - Certified Nursing Assistant
Southeastern Community College
Keokuk, IA07-2014
Certificate - Med Management, Medical Terminology
Southeastern Community College
Keokuk, IA08-2012
High School Diploma -
Keokuk Senior High School
Keokuk, IA05-1983
Skills
- Small business operations
- Budget management
- Inventory management
- Sales strategy
- Social media marketing
- Contractor negotiations
- Staff hiring
- Staff management
- Task delegation
- Staff training
- Customer service
- Time management
- Problem solving
- Effective communication
- Communication skills
Timeline
Business Owner/Operator
Scott's Ultra Clean Janitorial LLC
11.2021 - Current
Home Health Care Assistant
Hope Haven Corp
12.2018 - 11.2021
Account Manager
Rent A Center Warehouse & Retail Store
06.2016 - 12.2018
Certificate - Certified Nursing Assistant
Southeastern Community College
Certificate - Med Management, Medical Terminology
Southeastern Community College
High School Diploma -
Keokuk Senior High School