BONITA U. CARLTON
Upper Darby,PA
Summary
Resourceful and adaptable professional with several years of diverse experience spanning administrative support, customer service, and retail operations. Known for strong problem-solving abilities, excellent communication skills, and a proactive approach to meeting the needs of clients and employers alike. Consistently recognized as a reliable team member who contributes to workplace efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Luving Hands
North Springfield, PA
10.2025 - Current
- Provided daily personal care and support to clients, enhancing comfort and dignity.
- Monitored patients' health conditions, reporting changes to healthcare professionals promptly.
- Assisted clients with mobility and exercises, promoting physical well-being.
- Administered medication as prescribed, ensuring adherence to treatment plans.
- Maintained accurate records of client progress and care activities for compliance.
HOME HEALTH CARETAKER
Like Family We Care Home Health
Drexel Hill, PA
02.2025 - Current
- Providing personal care to individuals with disabilities with everyday needs, such as bathing, dressing, and companionship
CANVASSER - SEASONAL CAMPAIGN
Working America AFL-CIO
Philadelphia, PA
07.2010 - 11.2024
- Canvassed various Philadelphia neighborhoods engaging residents on what major core issues they were concerned about, this included elections, human right, labor / union issues. This position required excellent customer service skills, knocking on doors, canvassing high traffic areas as well as hotspots.
- Engaged community members to promote labor rights and advocate for working-class issues.
- Collaborated with team members to develop effective canvassing strategies tailored to diverse neighborhoods.
CALL CENTER PATIENT SPECIALIST
The Bettinger Company - Contract
Philadelphia, PA
06.2023 - 06.2024
- Answered telephone calls in a timely manner with a pleasant and positive disposition during interaction and used de-escalation techniques when needed. Routed urgent after hours calls to the proper On Call staff to provide patients with urgent care addressing their needs all the while with professionalism and compassion.
ADMINISTRATIVE ASSISTANT
Accountants for you Agency- Contract
Philadelphia, PA
02.2022 - 06.2022
- Provided administrative support to the various departments within The Public Defenders of Philadelphia in the Crime Unit Division by providing assistance to paralegals and lawyers as well as the defendants, and also administrative support with the Upper Providence Township in the License/Permits Department issuing permits to UP residents and contractors
- Prepared legal correspondence and documentation, maintaining high standards of accuracy and confidentiality.
ASSISTANT TEAM LEADER
HRBlock Tax Services - SEASONAL
Roxborough, PA
01.2020 - 07.2021
- Supported the Regional District Manager as well as the Tax preparers with daily goals which were implemented by corporate in how to better service recurring and new clients to give a better tax experience. Also followed up on new tax laws which were handed down to the Tax professionals.
ADMINISTRATIVE ASSISTANT-FT
Northern Children's Services
Philadelphia, PA
04.2015 - 05.2019
- Provided administrative and management support to the Foster Care Program Director and Program Executive Supervisor and all staff as needed which included data entry clerical functions maintenance of Program inventory documents retrieved documentation from various CUA's with regards to client's needs. Maintained close contact with Resource Parents as well as clients on daily basis. Also processed FBI and Child Abuse clearances.
- Managed correspondence and communications, enhancing information flow across teams.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Supported staff onboarding processes, facilitating smooth transitions for new hires.
Education
High School Diploma -
Harry S. Truman High School
The Bronx, NY06.1982
Skills
- Microsoft Word
- Microsoft Excel
- Greeting Guests
- Department Stores
- Assembly Plants
- Receptionist
- Production/Personal Assistant
- Office Manager
- Market Researcher
- Manager
- Insides Sales Representative
- EPIC
- Q Genda
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Home Health Aide
Luving Hands
10.2025 - Current
HOME HEALTH CARETAKER
Like Family We Care Home Health
02.2025 - Current
CALL CENTER PATIENT SPECIALIST
The Bettinger Company - Contract
06.2023 - 06.2024
ADMINISTRATIVE ASSISTANT
Accountants for you Agency- Contract
02.2022 - 06.2022
ASSISTANT TEAM LEADER
HRBlock Tax Services - SEASONAL
01.2020 - 07.2021
ADMINISTRATIVE ASSISTANT-FT
Northern Children's Services
04.2015 - 05.2019
CANVASSER - SEASONAL CAMPAIGN
Working America AFL-CIO
07.2010 - 11.2024
High School Diploma -
Harry S. Truman High School