BONNIE GALVAN
Palm Springs,CA
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Highly proficient in building lasting relationships with patients and customers.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pharmacy of The Desert
La Quinta, CA
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
Lead Pharmacy Technician
CVS Pharmacy
Rancho Mirage, CA
08.2021 - Current
- Reviewed medical charts for appropriateness of prescribed medications.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Assisted pharmacist with clearing high volume of prescriptions on time according demand of patients and responded to customer questions
- Created new customer profiles and updated existing customers demographics, allergies ,new medications and insurance in pharmacy computer systems.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
Funeral Arranger
All California Cremation
Palm Desert, CA
05.2018 - 10.2021
- Greeted and comforted family members during arrangement meetings.
- Organized and maintained appointment calendar for families seeking funeral services.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Handled financial transactions including collecting payments for services rendered.
- Ensured all documents were completed accurately prior to submitting them to the appropriate agencies.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
- Collaborated with colleagues on various tasks related to funeral arrangements or memorial services.
- Obtained information to complete death certificates or burial permits.
Pharmacy Technician
CVS Pharmacy
Palm Springs, CA
10.2013 - 11.2017
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Collaborated with other healthcare professionals such as nurses or physicians regarding prior authorization needed for medication management.
- Prepared medications for dispensing by counting, pouring, and labeling.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Certified Pharmacy Technician -
Mt San Jacinto College
San Jacinto, CA10-2012
High School Diploma -
Rancho Vista High School
Temecula, CA10-2003
Skills
- Team Collaboration
- Drug Inventory Management
- Resolving Customer Issues
- Supporting Pharmacy Operations
- Workflow optimization
- Answering customer questions
- Insurance billing
- Pharmacy and customer records management
- Medicare and medicaid process
- Data entry
- Attention to detail
- Prioritization and organization
Certification
CA license as well as PTCB certification
Timeline
Pharmacy Technician
Pharmacy of The Desert
09.2024 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2021 - Current
Funeral Arranger
All California Cremation
05.2018 - 10.2021
Pharmacy Technician
CVS Pharmacy
10.2013 - 11.2017
Certified Pharmacy Technician -
Mt San Jacinto College
High School Diploma -
Rancho Vista High School