Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Bonnie Gharet

Rochester,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

25
25
years of professional experience

Work History

Manager

Monroe's restaurant
09.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

Delmonico's Italian Steakhouse
01.2022 - Current
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

F&B Supervisor

Hilton doubletree
12.2019 - Current
  • Night time supervisor
  • Inventory manage staff
  • Assist with food quality
  • Customer related issues
  • Cash handling.

Server/Bartender trainer

Delmonico's Italian Steakhouse
02.2004 - Current
  • Customer service, training, taking care of large parties
  • Opening and closing restaurant
  • Very fast pace restaurant

Manager

Delmonico's Italian Steakhouse
02.2004 - Current
  • Restaurant trainer for 15 years left there went to Doubletree managed there for 3 years went back to Delmonico's and managing there.
  • Been in this business since I have been 16.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bridal Consultant

David's Bridal
12.2018 - 02.2019
  • Bridal consultant
  • Making sure women's bridal needs were all met from head to toe
  • Following up with brides with their appointments.

Lead supervisor

Verizon
01.1999 - 05.2003
  • Credit counsel
  • Communicating with retail and dealer stores about current customer credit scores
  • Trouble shooting any issues with my employees.

Education

High school or equivalent -

Gates-Chili High School
Rochester, NY

Skills

  • Customer service (10 years)
  • Cash handling
  • Waitress
  • Food service
  • Retail
  • Microsoft word
  • Bartending
  • Serving Experience
  • Micros POS
  • Banquet Experience
  • POS
  • Restaurant Management
  • Upselling
  • Aloha POS
  • Host/Hostess
  • Retail Sales
  • Restaurant Server
  • Busser
  • Mixologist
  • Computer Skills
  • Customer Service
  • Barback

Assessments

  • Bartending, Familiar, 10/01/19, Understanding, pouring, and mixing drink orders., https://share.indeedassessments.com/share_to_profile/781056e41b21ccd3bbc9134117743adaeed53dc074545cb7
  • Food Service: Customer Situations, Proficient, 10/01/19, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting., https://share.indeedassessments.com/share_to_profile/65fe2ff0e39f7a3b2eaa7e2d3e7a7ca9eed53dc074545cb7
  • Retail Cash Handling, Familiar, 10/01/19, Calculating retail transactions and knowing cash drawer policies and procedures., https://share.indeedassessments.com/share_to_profile/effea8077a13794157f177719effa7a6eed53dc074545cb7
  • Customer Focus & Orientation, Highly Proficient, 10/01/19, Responding to customer situations with sensitivity., https://share.indeedassessments.com/share_to_profile/8c0608e8d39116c89b4aed1285665009eed53dc074545cb7
  • Verbal Communication, Proficient, 10/01/19, Speaking clearly, correctly, and concisely., https://share.indeedassessments.com/share_to_profile/4a22af2d3b5be4ca2fc27e99e24a4e6aeed53dc074545cb7

Timeline

Manager

Monroe's restaurant
09.2023 - Current

Manager

Delmonico's Italian Steakhouse
01.2022 - Current

F&B Supervisor

Hilton doubletree
12.2019 - Current

Bridal Consultant

David's Bridal
12.2018 - 02.2019

Server/Bartender trainer

Delmonico's Italian Steakhouse
02.2004 - Current

Manager

Delmonico's Italian Steakhouse
02.2004 - Current

Lead supervisor

Verizon
01.1999 - 05.2003

High school or equivalent -

Gates-Chili High School

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Bonnie Gharet