Bonnie Gombka
Charlotte,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2025
2025
years of professional experience
Work History
Executive Assistant
Von Loor & Sloof Energy
2021 - 2025
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Prepared comprehensive reports and presentations to support strategic decision-making.
Head Server
Tin Roof
08.2020 - 02.2025
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Kitchen Manager
Carolina Ale House- LM Hospitality
01.2016 - 02.2020
- Assisted in kitchen operations and maintained cleanliness standards.
- Learned food safety protocols and implemented best practices.
- Supported inventory management by organizing supplies and ingredients.
- Collaborated with team members to prepare menu items efficiently.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards
Education
High School Diploma -
Saint James High School
Myrtle Beach, SC01-2016
Skills
- Microsoft PowerPoint
- Spreadsheets
- Microsoft Office Suite
- Microsoft outlook
- Microsoft Excel
- Call center experience
- Customer service
- Data entry
- Multitasking and organization
- Problem-solving
- ServSafe certification
- Team leadership
Timeline
Head Server
Tin Roof
08.2020 - 02.2025
Kitchen Manager
Carolina Ale House- LM Hospitality
01.2016 - 02.2020
Executive Assistant
Von Loor & Sloof Energy
2021 - 2025
High School Diploma -
Saint James High School