Bonnie Hamlett
Medford,OR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
America's Best Contacts and Eyeglasses
Medford, OR
03.2014 - Current
- Recognized as a strong leader.
- Monitor employee work to assess performance and identify knowledge gaps.
- Combine coaching, commitment, and creativity to inspire staff.
- Communicate with the doctor and staff to gain insight into their needs.
- Prepare schedules and assignments to meet short- and long-term business demands.
- Develop an ongoing business plan to deliver top-notch service and create a memorable customer service experience.
- Direct an 11-member staff while managing overall operations.
- Identify financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
Optician / Lab Tech
Riverside Vision
Medford, OR
03.2013 - 03.2014
- Ran the optical department, as well as the finish lab.
- Worked closely with Dr. Cloyd to resolve any issues, as well as interviewing and hiring, for the practice.
- Dealt directly with labs and vendors to determine what was necessary to create a smooth flow in day-to-day operations.
- Consulted with patients to determine their needs and ordered appropriate lenses.
- Daily bookkeeping, monthly recalls, and insurance verification.
- Did billing for Eyemed, VSP, and OHP insurances.
- Worked in lab and performed all necessary tasks to block, cut, and mount lenses; quality checked finished product.
- Provided excellent customer service while representing my employer in a positive manner, daily problem resolution.
Optician / Lab Tech
Progressive Optometry
Ashland, OR
04.2011 - 02.2013
- Ran the sales floor, as well as the lab.
- Consulted with patients to determine their needs and followed through to make sure they were taken care of.
- Daily bookkeeping, monthly recalls, and insurance verification.
- Worked in lab and performed all necessary tasks to block, cut, and mount lenses. Quality-checked finished product.
- Provided excellent customer service, while representing my employer in a professional manner.
- Daily problem resolution.
Education
Associate of Science - Paralegal Studies
Umpqua Community College
Roseburg, OR05-2016
Skills
- Expense Control
- Operations Oversight
- Financial Administration
- Business Development
- Customer Retention
Timeline
General Manager
America's Best Contacts and Eyeglasses
03.2014 - Current
Optician / Lab Tech
Riverside Vision
03.2013 - 03.2014
Optician / Lab Tech
Progressive Optometry
04.2011 - 02.2013
Associate of Science - Paralegal Studies
Umpqua Community College
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