Bonnie Hilliard
Hales Corners
Summary
Results-driven professional with over 10 years of experience in retail management. Known for exceptional customer service, effective training, and complaint resolution. Committed to optimizing store operations and fostering a positive team environment.
Overview
20
20
years of professional experience
Work History
Store Manager
Sp
Milwaukee Wisconsin
09.2015 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Managed inventory levels using automated systems, optimizing stock replenishment processes.
- Analyzed sales data to identify trends and implemented strategies to drive revenue growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Associate
Boston Sto
Brookfield, WI
11.2013 - 10.2015
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on company policies and effective sales techniques.
- Collaborated with team members to implement promotional strategies that increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Dennys Restaurant
Milwaukee, WI
08.2006 - 10.2013
- Supervised daily operations to ensure adherence to company policies and standards.
- Enhanced customer satisfaction through effective conflict resolution strategies.
- Collaborated with management on strategic initiatives to improve overall restaurant profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Health Care Administration
University of Milwaukee Wisconsin
Milwaukee, WISkills
- Problem-solving
- Training and mentoring
- Store operations
- Multitasking and organization
Timeline
Store Manager
Sp
09.2015 - Current
Sales Associate
Boston Sto
11.2013 - 10.2015
Assistant Manager
Dennys Restaurant
08.2006 - 10.2013
Bachelor of Science - Health Care Administration
University of Milwaukee Wisconsin