Bonnie Lee
Bakersfield,California
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, demonstrated during tenure at Wendy's. Expert in cash handling and management, coupled with exceptional customer service skills, led to significant improvements in operational efficiency. Skilled in fostering positive customer relations and executing accurate payment processing, embodying patience and empathy in every interaction.
Overview
10
10
years of professional experience
Work History
Cashier
Superior Grocery Store
07.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Package Handler
UPS
11.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
Cashier
Walmart
05.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Wendy's
11.2012 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
GED - Mathematics English
Lock High
Los Angeles, CA06.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Order Taking
- Cash Management
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- Payment Collection
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Drawer balancing
- Purchase assistance
- Order Verification
- Identification checks
- Liquor regulations and compliance
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Problem-Solving
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Cooperative Attitude
- Relationship Building
- Cash Register Operations
- Team Leadership
- Customer Transactions
- Inventory Stocking
- Work Task Prioritization
- Store merchandise stocking
Timeline
Package Handler
UPS
11.2022 - 01.2023
Cashier
Superior Grocery Store
07.2022 - 03.2023
Cashier
Walmart
05.2021 - 12.2022
Cashier
Wendy's
11.2012 - 08.2022
GED - Mathematics English
Lock High
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