Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie OConnor

Orlando

Summary

Dynamic and results-driven professional with extensive experience in customer service and food safety at Denny's Restaurant. Proven ability to enhance customer satisfaction through effective communication and menu knowledge. Recognized for maintaining high standards in order accuracy and inventory management, ensuring a seamless dining experience for guests.

Overview

10
10
years of professional experience

Work History

Server

Dennys Restaurant
Orlando
10.2022 - 01.2025
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Weighed, measured, and mixed ingredients according to recipes or personal judgment.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.

Transportations Driver

Stars Tansport
Orlando
06.2016 - 11.2023
  • Adhered to traffic laws and regulations to prevent accidents.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Organized paperwork related to deliveries including invoices, manifests, and other documents.
  • Achieved consistently high customer scores due to exceptional service.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Assisted passengers with loading and unloading their luggage.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Reported any vehicle malfunctions or accidents immediately to management.

Call Center Representative

Spectrum/Brighthouse
Orlando
03.2015 - 08.2016
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Associate of Science - Criminal Justice

Ocean County College
Toms River, NJ
05-1981

Police Officer

Ocean County Police Academy
Lakewood, NJ
03-1981

Skills

  • Menu knowledge
  • Customer service
  • Food safety
  • Inventory management
  • Table setting
  • Order accuracy
  • Communication skills
  • Problem solving

Timeline

Server

Dennys Restaurant
10.2022 - 01.2025

Transportations Driver

Stars Tansport
06.2016 - 11.2023

Call Center Representative

Spectrum/Brighthouse
03.2015 - 08.2016

Associate of Science - Criminal Justice

Ocean County College

Police Officer

Ocean County Police Academy

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Bonnie OConnor