Bonnie Prentice

• Assisted customers in locating products and provided information on promotions.
• Maintained organized merchandise displays to enhance shopping experience.
• Operated cash register, processing transactions accurately and efficiently.
• Collaborated with team members to meet daily sales targets and customer service goals.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

This was a self-employment venture with my husband which was ongoing since 2011.

We did snow removal and lawn care, news paper delivery for The Akron Beacon Journal as a contractor, cleaning and food and grocery delivery.

Customer Service was a top priority and dependability for those who contracted us to do the jobs.

• Coordinated event logistics, ensuring seamless execution of promotional activities.
• Interfaced with clients to understand event objectives.
• Demonstrated food preparation techniques or recipes, often use in nutrition education and sales.
• Traveled to various stores with Ohio to showcase different products
• Use a credit card that was given to buy the showcased items for promotion and sampling.
• Use my home computer to log in hours spent at the demonstrations and discuss the outcome of the event with spreadsheets and questionnaires with my supervisor.

• Supervised front-end operations to ensure exceptional customer service and efficient workflow.
• Trained and mentored staff on best practices for cash handling and customer engagement
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
• Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
• Enhanced team morale and productivity by implementing weekly feedback sessions.
• Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
• Engaged in setting up the morning and closing routines of the registers and tally sheets.

• Processed transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with inquiries, ensuring a positive shopping experience.
• Managed cash drawer, maintaining balanced cash register throughout shifts.
• Collaborated with team members to streamline checkout procedures and reduce wait times.

• Supervised daily operations, ensuring adherence to quality and safety standards.
• Trained and mentored staff on operational procedures and customer service excellence.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Improved overall team performance by implementing efficient management strategies and providing clear guidance.
• Increased customer satisfaction through consistent communication, timely updates, and effective problem solving.
• Maintained compliance with company policies, objectives, and communication goals.
• Monitored inventory regularly, taking appropriate action when needed.
• Enforced food safety protocols.
• Completed customers orders in a timely manner.
• Involved in a Food Safety Course, to ensure food safety was implemented throughout the store.
• Established strong customer relationships by providing excellent service.