Bonnie Shelton
FFL
WESTPALMBEACH,FL
19
years of professional experience
Adaptable professional with extensive experience in customer service and sales. Known for exceptional ability to build trust with clients and deliver tailored insurance solutions, ready to enhance organizational success through strategic relationship management.
Work History
Insurance Agent
2 Months- Conducted needs assessments to recommend appropriate insurance products.
- Maintained up-to-date knowledge of industry trends and regulations.
- Developed relationships with clients to foster trust and loyalty.
- Supported administrative tasks related to policy documentation and processing.
- Engaged in ongoing training to enhance product knowledge and sales techniques.
Server
19 Years 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure order accuracy and quality standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Science - Liberal Arts
Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Quotes and sales
Timeline
Insurance Agent
FFL
06.2026 - CurrentRead More
Server
Dune Deck Cafe
04.2007 - 06.2026Read More
Palm Beach State College
Associate of Science from Liberal Arts
Read More