Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bonnie Siebrands

Willow Lake,SD

Summary

Experienced Healthcare Scheduler skilled in patient scheduling, client intake coordination, call triage, and calendar management. Known for resolving conflicts, supporting sensitive appointments, and maintaining accurate records for smooth service delivery.

Overview

18
18
years of professional experience

Work History

Mental Health Scheduler

Human Service Agency
Watertown, SD, SD
05.2008 - 10.2026
  • Assisted with scheduling intake assessments and follow-up visits for diverse service cases.
  • Resolved scheduling conflicts to ensure timely access to services for urgent referrals.
  • Managed phone calls, messages, and appointment confirmations for clients.
  • Supported client appointment coordination across human service agency programs and staff calendars.
  • Balanced provider schedules and room availability to optimize service coverage.
  • Updated scheduling records in agency systems to maintain accurate client information and support effective service delivery.
  • Communicated schedule changes across the organization.
  • Responded to incoming phone calls from clients and staff. and routed voicemails to respective employees.
  • Directed incoming calls to the appropriate department or employee. and directed callers to the appropriate department or employee.

Education

Certificate - Medical Assisting

Lake Area Technical College
Watertown, SD
11-1992

High School Diploma -

Willow Lake High School
Willow Lake, SD
05-1983

Skills

  • Patient scheduling
  • Client intake coordination
  • Call triage
  • Record management
  • Calendar management
  • Client communication
  • Patient coordination
  • Problem solving
  • Effective communication
  • Clear communication
  • Teamwork
  • Reliability
  • Patient coordination

References

  • Jodi Porath, Watertown, SD (605) 520-2329
  • Janell Renner, Watertown, SD (605) 881-5523
  • Patty Engels, Watertown, SD (605) 520-3705

Timeline

Mental Health Scheduler

Human Service Agency
05.2008 - 10.2026

Certificate - Medical Assisting

Lake Area Technical College

High School Diploma -

Willow Lake High School

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Bonnie Siebrands