Bonnie Sliger
Friday Harbor,WA
Summary
Proven in enhancing customer satisfaction and retention, I excelled at Roche Harbor Resort by seamlessly multitasking and resolving complaints, demonstrating strong customer service and relationship-building skills.
My assertiveness and scheduling acumen played key roles in increasing senior retention rates at San Juan County, showcasing my ability to develop trust and effectively manage services.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes.
Overview
16
16
years of professional experience
Work History
Restaurant Hostess
Roche Harbor Resort
06.2021 - 01.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
Senior Services Manager
San Juan County
09.2008 - 09.2019
- Increased senior retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Resolved senior complaints in professional and timely manner.
- Met with seniors to discuss service needs and develop effective and practical solutions.
- Met with seniors to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with seniors to build rapport and trust.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Scheduling
- Assertiveness
- Handling complaints
- Relationship building
Timeline
Restaurant Hostess
Roche Harbor Resort
06.2021 - 01.2025
Senior Services Manager
San Juan County
09.2008 - 09.2019