Bonnie Smith-Evans
Friendship Towers
Rex,GA
1
Certification
13
years of professional experience
Determined and motivated Property Manager/Assistant Manager with exceptional customer service experience. Natural leader with a passion for inspiring, motivating, and engaging team members. Take ownership of customer escalations and problem-resolution. Mentor, educate, and coach teams to meet goals every day.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
1 Year 6 Months- Assisted with compliance tasks, maintained accurate records, and supported policy adherence.
- Communicated with staff and residents to improve service delivery and address operational needs.
- Monitored resident concerns and escalated problems to appropriate departments for prompt action.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Rent Collection Manager
1 Year 9 Months- RCAM-Rent Collection Account Manager, (Remote) Manage properties in the state of Florida, focusing on Executed rent collection processes to ensure timely payments from residents. Monitor delinquent accounts, make collection calls, and establish payment plans to retain a resident if possible. Resident retention, helping staff maintain a high retention rate by demonstrating their effectiveness in meeting resident needs.
- Led collections strategy to improve recovery rates and reduce delinquencies.
- Developed training programs to improve team knowledge of collection processes, contributing to enhanced overall performance.
Assistant Community Director
10 Months- Process payments and resolve issues on delinquent accounts. Supervise employees in the absence of manager. Resolved resident issues during late payments. Prepare late notices, as well as all notices concerning rent. Filed dispossessory warrants to initiate eviction process.
- Managed leasing processes, ensuring timely follow-up with prospective tenants.
- Coordinated resident events to promote community engagement and boost resident satisfaction.
Property Manager
4 Years 7 Months- Process payments and resolve issues on delinquent accounts. Supervise employees, complete payroll, resolved residents issues and needs during late payments. Prepare late notices, all notices concerning rent. Filed dispossessory warrants to initiate eviction processes.
- Developed and implemented maintenance schedules to enhance property functionality and tenant satisfaction.
- Developed and implemented maintenance schedules to optimize property functionality and improve tenant satisfaction.
Leasing Specialist
6 Months- Developed and implemented innovative promotions that increased resident interest and engagement.
- Facilitated lease agreements while maintaining compliance with regulations and company policies to ensure smooth onboarding.
- Conducted property tours that highlighted key amenities, enhancing prospective tenant experience and interest.
- Presented property features, availability, and lease terms to guide qualified applicants through application process.
- Managed leasing inquiries, scheduling, and follow-up communications to support consistent prospect conversion.
Assistant Manager/Leasing
4 Years 10 Months- Ensured all customers received friendly, quick, and efficient service. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management. Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Managed leasing operations, ensuring compliance with property regulations and standards.
- Coordinated resident services to enhance community engagement and satisfaction.
- Led regular team meetings to align goals, address challenges, and promote a collaborative work environment.
Education
Associates Degree - Criminal Justice
Skills
Property Management Experience
Rent Roll
Yardi
Budget Management
Payroll
Fair Housing Regulations
Tax Credit Experience
Regulatory Compliance
Collections expertise
Microsoft Excel
Assistant Manager Experience
Customer service
Collections management
Certification
Driver's License and
CAM-Certified Apartment Manager
Timeline
Assistant Manager
Friendship Towers
04.2025 - CurrentRead More
Rent Collection Manager
Pathlight Management
06.2023 - 03.2025Read More
Assistant Community Director
Woodward Management
08.2022 - 06.2023Read More
Leasing Specialist
OnSite Temp Services
06.2018 - 12.2018Read More
Property Manager
Asden Management
01.2018 - 08.2022Read More
Assistant Manager/Leasing
Parkview Apartments
07.2013 - 05.2018Read More
Strayer University
Associates Degree from Criminal Justice
Read More