Bonnie Snell
Odenton,Maryland
Summary
Accomplished, results-focused program management professional well-versed in designing and developing curriculum and course plans to achieve demanding training objectives. Known for adaptability and fostering collaborative environments. Proficient in stakeholder communication and process improvement.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Program Specialist/Contract Administrator
Department of Veterans
05.2022 - Current
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed, coordinated and administered [Type] programs.
- Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
- Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
- Interviewed and recommended team members for hire.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Stored and filed contract documents in orderly, organized systems.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Expedited resolution of contractual disputes by serving as a liaison between parties and facilitating open communication channels.
- Ensured timely payment and invoicing by closely monitoring contract performance and adherence to payment schedules.
Senior Training Specialist/Senior Analyst (Contractor)
IT Coalition
08.2021 - 04.2022
- Serve as Training Lead for United States Customs and Immigration Services (USCIS) Field Office Directorate responsible for the development and delivery of curriculum for ease of adoption and understanding of the Budget Management Tool (BMT)
- Conduct needs analysis for BMT users to identify performance gaps, develop job aids, training videos using Captivate and deployed via Microsoft Stream, along with any additional instructional materials, to improve user performance and adoption of the BMT
- Deliver training, as needed, for new employees and new users of the BMT
- Develop, update and maintain existing training videos to include BMT system enhancements as they are developed for just in time training
- Participate in BMT working groups to identify system requirements and training needs
- Integrated industry best practices into training materials, ensuring employees stayed current on emerging trends and technologies.
- Designed and delivered web-based, self-directed learning materials.
Instructional Systems Designer (Contractor)
Octo (formerly Sevatec)
03.2020 - 07.2021
- Managed the design and development of courses, by external vendors, in the Construction Maintenance, Pavements and Materials, Asset Management, and Financial Management program areas
- Reviewed course materials to ensure they met National Highway Institute (NHI) standards with a student-focused approach, 508 compliance, IACET requirements, and were both engaging and impactful
- Managed a course development portfolio with an about 17 active course development projects including the conversion of 5 in-person courses to virtual instructor led courses
- Conducted needs analysis, designed and developed curriculum
- Served as Learning Management System Administrator (Adobe Connect and CMS platforms) responsible for course deployment, testing and troubleshooting issues related to user access, course access and any other issues with courses
- Provided guidance to the Contracting Officer (COR) on acceptance and rejection of vendor developed materials alignment with NHI Standards for course development
Revenue Cycle and Quality Assurance Trainer
Children’s National
12.2019 - 03.2020
- Designed and developed curriculum for patient access representatives
- Delivered training for new and seasoned employees
- Conducted IT system testing for the Cerner implementation
- Completed Quality Assurance Audits for the Revenue Cycle Operations
- Audited Revenue Cycle Operations to measure the effectiveness of training outcomes in alignment with organizational objectives
Instructional Designer (Contractor)
Defense Information School (DINFOS)
09.2019 - 12.2019
- Applied instructional design research, theory, and practice to analyze, and develop a totally immersive learning experience for the Level 2 military public affairs specialists training course
- Developed real-life military scenarios that would require performance on behalf of the communications specialist
- Designed evaluation criteria for participants’ responses to the given scenarios, based on assigned position
- Designed the curriculum for a live immersive experience, followed up with in-person and virtual instructor led training (via Blackboard)
Training Analyst
Washington Metropolitan Area Transit Authority
01.2015 - 08.2019
- Reviewed the Bus Maintenance Training program for efficiency and compliance with Federal Transit Administration (FTA) requirements
- Identified gaps in training documentation and reporting which resulted in faulty training data
- Lead the effort to develop and implement training reporting requirements to accurately track Bus Maintenance employees’ certification requirements
- Proctored and administered training certification exams utilizing multiple learning modalities for speakers of English as a second language
- Monitored trainee progress using assessment tools and provided constructive feedback for continuous improvement.
- Ensured compliance with regulatory requirements by developing mandatory training courses for employees across all departments.
Education
Master of Science - Secondary Education
Dowling College
Oakdale, New YorkBachelor of Science - Interdisciplinary Studies
New York Institute of Technology
Old Westbury, NYAssociate - Customer Service
Life Office Management Association (LOMA)
Skills
Project management
Strategic planning
Proactive mindset
Standard operating procedures
Process improvements
Needs analysis
Vendor management
Relationship building
Educational programs
Employee training
Accomplishments
- Conceptualized and developed a New Attorney Training program that combines eLearning and collaborative exercises to ensure maximum impact.
- Moved the Board of Veterans Appeals into compliance with adding and maintaining employee learning records in the enterprise learning management system.
- Managed the contract for Amplifire learning platform from inception to award and contract administration.
Additional Work Experience
- Trainer/Instructional Designer, Iron Data Systems
- Training Content Developer, QSSI
- Human Capital and Learning Associate (Task Lead), Booz Allen Hamilton
Honors And Awards
- Executive Team Award, 2024
- Large Team Award 2024
- Small Team Performance Award, 2023
- Peer to Peer Own the Moment Award, 2023
- Servant Leader Award, 2023
- Unsung Hero Award, 2022
- Outstanding Performance Award, 2022/2023/2024
Qualification Highlights
Training and education professional with over 15 years of experience conducting needs assessments for key clients and designing and developing instructor led, e-learning, and blended learning solutions using a variety of multimedia.
Certification
- Contracting Officer's Representative (COR)
- Managing Learning Programs Certificate
- Instructional Design and Development
Timeline
Program Specialist/Contract Administrator
Department of Veterans
05.2022 - Current
Senior Training Specialist/Senior Analyst (Contractor)
IT Coalition
08.2021 - 04.2022
Instructional Systems Designer (Contractor)
Octo (formerly Sevatec)
03.2020 - 07.2021
Revenue Cycle and Quality Assurance Trainer
Children’s National
12.2019 - 03.2020
Instructional Designer (Contractor)
Defense Information School (DINFOS)
09.2019 - 12.2019
Training Analyst
Washington Metropolitan Area Transit Authority
01.2015 - 08.2019
Bachelor of Science - Interdisciplinary Studies
New York Institute of Technology
Associate - Customer Service
Life Office Management Association (LOMA)
Master of Science - Secondary Education
Dowling College
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