Alex Grimm
Richland,WA
Summary
Dynamic supervisor with a proven track record at Fred Meyer, excelling in performance management and customer service. Skilled in coaching teams to enhance efficiency and resolve complex issues, fostering strong relationships. Recognized for maintaining organized operations and implementing effective processes, driving productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Fred Meyer
07.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Devised and implemented processes and procedures to streamline operations.
Overnight Freight Associate
Fred Meyer
03.2017 - 09.2019
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
High School Diploma -
Richland High
930 Long Ave,Richland Wa05.2012
Skills
- Performance management
- Analytical thinking
- Relationship building
- Coaching and mentoring
- Customer service
- Processes and procedures
Timeline
Front End Supervisor
Fred Meyer
07.2021 - Current
Overnight Freight Associate
Fred Meyer
03.2017 - 09.2019
High School Diploma -
Richland High
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