Boris Suarez

Miami,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

years of professional experience

Work History

Server

El Carajo International Tapas And Wines

09.2023 - Current

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.

Assistant Supervisor

Casolas Pizza Restaurant

02.2022 - 09.2023

Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
Streamlined communication between departments for enhanced collaboration and improved overall results.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.

Maitre D'

Hotels

12.2019 - 08.2021

Served as leader of FOH team by assigning duties, work stations and responsibilities.
Trained, coached and evaluated subordinates to raise performance to company standard.
Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Coordinated with catering staff to deliver food services for special events and functions.

Education

Bachelor of Science - Bachelor's Degree in Tourism

University of Matanzas, Matanzas, Cuba

11.2019

Skills

Reservation Management
Exceptional Communication

Salesmanship
Fine-Dining Expertise

Timeline

Server - El Carajo International Tapas And Wines

09.2023 - Current

Assistant Supervisor - Casolas Pizza Restaurant

02.2022 - 09.2023

Maitre D' - Hotels