Summary
Overview
Work History
Accomplishments
Certification
Timeline
Generic

Bory Sen

Charlotte,NC

Summary

I have a passion for delivering exceptional service and efficient claims resolution. Skilled in collaboration, prioritization, and problem-solving, I excel at providing support and encouraging open communication, creating an environment that fosters positive behaviors and team success at Allstate for 18 years. Seeking a leadership role where I can leverage my strengths in fostering a positive culture while driving impactful business outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Virtual Triage Auto Tech Consultant II

Allstate Insurance Co
Charlotte, NC
10.2021 - Current
  • Demonstrate exceptional attention to detail by surpassing the valuation accuracy benchmark, achieving 99.02% compliance against a minimum target of 98%.
  • Focus on customer communication by leading the team in delivering the fastest digital response times.
  • Deliver comprehensive training for desk management to various teams within VTA 300.
  • Assist peers by offering guidance on handling complex claims.
  • Propose and implement language improvements for auto communication templates, enhancing clarity and customer engagement.
  • Assist in providing leadership coverage during leaders absences.
  • Demonstrate the ability to prioritize and take on additional responsibilities by supporting peers as needed.
  • Collaborate with the design team to create innovative payment issuance solutions within 7 days of claim receipt, enhancing customer service.

Sales Agent

Allstate Insurance Co
Gastonia, NC
01.2021 - 10.2021
  • Surpassed new employee benchmarks by generating $10,000 in premiums within one month.
  • Identified customers' needs, provided personalized insurance solutions, and guided clients through selecting the right coverage.

Sr Total Loss Service Representative

Allstate Insurance Co
Charlotte, NC
03.2018 - 11.2020
  • Managed pending claims load to consistently stay at 20 or fewer.
  • Drove high customer satisfaction with a sustained YTD average rating of 77%.

Casualty Adjuster

Allstate Insurance Co
Charlotte, NC
07.2012 - 03.2018
  • Consistently achieved 90% follow-up target on a bi-weekly and monthly schedule, fostering strong relationships with claimants.
  • Delivered notable results with a 75% closure rate of outstanding claims within two months.

Accomplishments

  • 2007 Gold Distinguished Performer Award
  • 2009 Gold Distinguished Performer Award
  • 2020 Carolina Auto MCO Golden Compass Award

Certification

  • Property and Casualty License 2007

Timeline

Virtual Triage Auto Tech Consultant II

Allstate Insurance Co
10.2021 - Current

Sales Agent

Allstate Insurance Co
01.2021 - 10.2021

Sr Total Loss Service Representative

Allstate Insurance Co
03.2018 - 11.2020

Casualty Adjuster

Allstate Insurance Co
07.2012 - 03.2018

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Bory Sen