Summary
Overview
Work History
Education
Skills
Timeline
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Bracken Taylor

Madison,WI

Summary

Accomplished Store Manager with a proven track record at Utah Ski Gear, adept in leadership and staff development, and analytical thinking. Excelled in enhancing customer service, driving sales growth, and streamlining operations. Skilled in conflict resolution and active listening, significantly improved team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Store Manager

Utah Ski Gear
Sandy , UT
06.2024 - 02.2025
  • Manage daily store operations.
  • Lead and develop staff, and ensure excellent customer service.
  • Oversaw inventory, met sales goals, and maintained store standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Responsible for creating a positive shopping experience.
  • Resolved customer complaints in a timely manner.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated POS system with new products and promotional offers.

Department Manager

Alpine Sports Utah
Ogden, Utah
08.2019 - 04.2024
  • Oversee daily operations of the department.
  • Managed staff, ensured excellent customer service.
  • Responsible for maintaining inventory, training, and developing team members.
  • Ensured that the department meets company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Ski Technician

Alpine Sports Utah
Ogden, Utah
08.2017 - 08.2019
  • Responsible for tuning, repairing, and maintaining skis and snowboards. Including waxing, edge sharpening, and binding adjustments. Provide expert advice to customers on equipment care and selection.

Education

Some College (No Degree) - Psychology

Weber State University
Ogden, UT
05-2027

High School Diploma -

Fremont Highschool
Plain City, UT
05-2018

Skills

  • Leadership and Staff Development
  • Hiring and recruiting
  • Training and mentoring
  • Relationship building
  • Analytical thinking
  • Time management
  • Conflict resolution
  • Active listening
  • Data Entry and Record Keeping
  • Scheduling and staff coordination
  • Outstanding communication skills

Timeline

Store Manager

Utah Ski Gear
06.2024 - 02.2025

Department Manager

Alpine Sports Utah
08.2019 - 04.2024

Ski Technician

Alpine Sports Utah
08.2017 - 08.2019

Some College (No Degree) - Psychology

Weber State University

High School Diploma -

Fremont Highschool

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Bracken Taylor