Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Norge Fernandez

Miami,FL

Summary

Reliable Ramp Agent with hands-on experience in aircraft ground operations, including managing baggage and cargo. Known for clear communication and a strong focus on safety. I bring solid physical endurance and technical skills, along with a deep understanding of aviation regulations. My current role demonstrates my ability to work smoothly with flight crews and ground teams, ensuring everything runs efficiently at the airport. I thrive in fast-paced environments and am dedicated to maintaining high standards in everything I do.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ramp Agent

Ulta Aviation
Miami, Florida
06.2024 - Current
  • Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
  • Conducted thorough inspections of baggage and cargo for security compliance.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.

Towing Operator

Miami Elite Towing
Miami, Florida
05.2023 - 06.2024
  • Established good working relationships with clients by offering courteous service throughout each job assignment.
  • Followed all applicable laws while operating tow trucks in order to minimize liability exposure.
  • Utilized various communication devices such as two-way radios and cellular phones to receive instructions from dispatch personnel.
  • Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Performed pre-trip inspections on tow trucks to ensure safety and compliance with regulations.

Air Conditioning Technician

A-Max Air Conditioning
Miami, Florida
08.2020 - 05.2023
  • Worked closely with colleagues to complete projects within established timelines.
  • Inspected and evaluated the efficiency of existing air conditioning systems for potential upgrades or repairs.
  • Performed maintenance on existing air conditioning units, including cleaning coils, testing pressure levels and diagnosing malfunctions.
  • Repaired condensers, evaporators, motors, fans, ducts and other related components of AC systems.
  • Fabricated and welded customized or unavailable components for air conditioning systems in support of entire company to meet unique needs and return systems to full operation quickly.
  • Installed, maintained and repaired air conditioning, heating, ventilation and refrigeration units in homes, commercial buildings, and large industrial complexes, completing projects on schedule.

Repossession Agent

Ace Recovery Co.
Miami, FL
09.2017 - 08.2020
  • Researched public records such as titles, liens, registrations in order to verify ownership information.
  • Conducted surveillance operations when necessary in order to locate targets.
  • Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
  • Handled difficult situations involving angry debtors while maintaining professionalism.
  • Adhered to state laws regarding repossessions, privacy rights, and other regulations.
  • Prepared reports on status of accounts for management review.

Education

High School -

Coral Gables Senior High School
Coral Gables, FL

Skills

  • Baggage Management
  • Flexible Schedule
  • Ground Support Services
  • Cargo Equipment Operation
  • Heavy Lifting
  • Problem-Solving
  • Operating Tug
  • Equipment Inspection
  • Dedicated and Strong Work Ethic
  • Basic Mechanical Skills
  • Communication Skill
  • Cargo Handling
  • Team Collaboration
  • Strong attention to detail
  • Multitasking and Time Management
  • Safety Procedures
  • Arrival/Departure Procedures

Certification

  • HVAC

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Ramp Agent

Ulta Aviation
06.2024 - Current

Towing Operator

Miami Elite Towing
05.2023 - 06.2024

Air Conditioning Technician

A-Max Air Conditioning
08.2020 - 05.2023

Repossession Agent

Ace Recovery Co.
09.2017 - 08.2020

High School -

Coral Gables Senior High School

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