Braden Bates
Sales
Lexington,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Services Sales Rep
Dell Technologies
Nashville, TN
12.2019 - Current
- • Provides product or BU specific expertise
• May own account sets and/ or be called into accounts as opportunities are identified
• Acts as a technical resource to support the sales organization to meet and/or exceed their objectives
• Identifies customer needs/ requirements, and recommends the appropriate products and solutions
• Provides pre-sales technical support during the sales process
• Remains up-to-date on new product, technology, and services offerings
• Stays current on industry and vertical solutions as well
• Assists in the on-going technical education and development of the broader team
• Promotes and positions key strategic product and service offerings - Responsible for selling a defined set of products and services.
- Provides technical advice to the inside sales teams during the sales process.
- Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.
- Advises customer of product features, configurations, pricing, services and availability.
Manager in Training
Enterprise Rent-A-Car
Nashville, TN
12.2018 - 12.2019
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Maximized resource utilization during projects to uphold strict budget targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
Store Manager
AT&T
Nashville, TN
05.2017 - 12.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor of Science - Exercise Science
The University of Tennessee - Martin
Martin, TN12-2016
Skills
- Building Relationships
- Business Operations
- Cross-Functional Teamwork
- Industry Knowledge
- Requirements Gathering
- Sales Forecasting
- Stakeholder Management
- Consultative Solution Selling
- Online Selling
Timeline
Services Sales Rep
Dell Technologies
12.2019 - Current
Manager in Training
Enterprise Rent-A-Car
12.2018 - 12.2019
Store Manager
AT&T
05.2017 - 12.2018
Bachelor of Science - Exercise Science
The University of Tennessee - Martin
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