Summary
Overview
Work History
Education
Skills
Accomplishments
TRAITS AND QUALITIES
Timeline
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BRADEN D. SHEPHERD

BRADEN D. SHEPHERD

Washington,UT

Summary

Possesses excellent customer service skills and is adept at handling inquiries and complaints. Demonstrates effective communication and problem-solving skills, ensuring smooth operations and high customer satisfaction. Always positive and reliable, with friendly demeanor and strong organizational abilities.

Overview

3
3
years of professional experience

Work History

Desk Clerk

HAMPTON INN
St. George, UT
11.2022 - 06.2024
  • Provided exceptional front desk service, addressing guest inquiries and resolving issues promptly.
  • Managed check-in and check-out processes, ensuring accuracy and efficiency.
  • Coordinated room assignments and maintained inventory of available accommodations.

Bellhop

HAMPTON INN
St. George, UT
07.2021 - 11.2022
  • Coordinated with front desk staff to fulfill guest requests efficiently and accurately.
  • Maintained cleanliness and organization in lobby and common areas to ensure welcoming environment.
  • Responded to special requests from guests, ensuring personalized experiences that fostered loyalty.

Education

High School Diploma -

PINE VIEW HIGH SCHOOL
St. George, UT
05-2024

Skills

  • Guest relations
  • Hospitality industry experience
  • Customer satisfaction focus
  • Problem-solving skills
  • Complaint handling

Accomplishments

    • LDS missionary for 2 years in the Oregon, Eugene mission

    • PVHS Band president senior year

    • Member of Seminary Council senior year

    • Member of PVHS JROTC program for 3 years

    • Sterling Scholar runner-up in music

    • Studied piano for 12 years; participated in 3-4 competitions and recitals yearly

TRAITS AND QUALITIES

  • Strong work ethic: I’m a conscientious worker and take pride in my work.
  • Communication skills: I’m able to respond to difficult people and situations clearly, calmly, and respectfully.
  • Problem-solving skills: I’m able to identify and solve problems; can multi-task effectively.
  • Professional and reliable: I’m very disciplined, as evidenced by my commitment to and involvement with piano, band, and JROTC over several years. I can be counted on to do what I say I’ll do.
  • Leadership: I am a respected and capable leader and try to include everyone and help them feel valued.

Timeline

Desk Clerk

HAMPTON INN
11.2022 - 06.2024

Bellhop

HAMPTON INN
07.2021 - 11.2022

High School Diploma -

PINE VIEW HIGH SCHOOL