Bradeyn Carrell
Yukon,OK
Summary
Proven leader with extensive experience in boosting sales and enhancing customer satisfaction through innovative merchandising and superior service. Skilled in retail operations and team leadership, who also excels in problem-solving and fostering teamwork. Detail-oriented individual with exceptional communication and project management skills with a deep understanding of product and service knowledge.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Francesca's
Oklahoma City, OK
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies, targeted promotions and visually appealing product placements.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Key Holder
Francesca's
Stillwater, OK
08.2019 - 01.2022
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored team members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Soft Surroundings
Oklahoma City, OK
10.2017 - 08.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted with merchandise stocking and replenishment of large quantities in backroom and on sales floor.
Stylist
Francesca's
Oklahoma City, OK
08.2016 - 10.2017
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Collaborated with fellow team members to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Education
Bachelor of Business Administration - General Business / Merchandising
Oklahoma State University
Stillwater, OK05.2022
Skills
Customer Relations
Product and service knowledge
Retail Operations
Sales Reporting
Team Leadership
Teamwork and Collaboration
Problem-Solving
Organizational Skills
Active Listening
Task Prioritization
Timeline
Assistant Manager
Francesca's
01.2022 - Current
Key Holder
Francesca's
08.2019 - 01.2022
Sales Associate
Soft Surroundings
10.2017 - 08.2018
Stylist
Francesca's
08.2016 - 10.2017
Bachelor of Business Administration - General Business / Merchandising
Oklahoma State University