Proactive leader with a proven track record in customer service and operational excellence. Skilled in decision-making and training staff to elevate service standards, ensuring a positive customer experience.
Work History
Manager
3 Years 10 Months
Firebirds Wood Fired Grill | 12.2022 - Current
Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
Trained and mentored staff on service protocols and menu knowledge, enhancing team performance.
Developed staff schedules to align with peak business hours, improving customer service delivery.
Implemented inventory management strategies, optimizing stock levels and reducing waste.
Manager
6 Years 9 Months
Polaris Grill | 03.2016 - 12.2022
Led team meetings focused on performance goals and fostering a positive work environment.
Collaborated with kitchen staff to enhance food presentation and maintain consistency in dishes.
Conducted regular audits of food safety procedures, ensuring compliance with health regulations.
Analyzed customer feedback to identify areas for improvement in service and menu offerings.
Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
Developed and implemented menu offerings based on seasonal ingredients and customer preferences.
Managed inventory control and procurement processes to optimize cost efficiency.
Placed food orders with suppliers on a weekly basis, taking into account kitchen budget and expected demands.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Kitchen Manager
4 Years 10 Months
Max And Erma's Restaurant | 05.2011 - 03.2016
Developed and implemented training programs for kitchen staff to enhance performance and efficiency.
Coordinated with suppliers to source quality ingredients while negotiating favorable terms.
Led team meetings to foster communication, address challenges, and implement best practices in the kitchen.
Supervised kitchen operations to ensure compliance with health and safety regulations.
Education
Associate of Science - Certified Medical Assistant
Fortis College | Columbus, OH | 05-2010
Skills
Team leadership
Decision-making
Communication skills
Operational Efficiency
Training and development
Inventory management
Time management
Customer service
Certification
Serve Safe Certified
Timeline
Manager
Firebirds Wood Fired Grill
12.2022 - CurrentRead More
Manager
Polaris Grill
03.2016 - 12.2022Read More
Kitchen Manager
Max And Erma's Restaurant
05.2011 - 03.2016Read More
Fortis College
Associate of Science from Certified Medical Assistant