Bradley Castro
Cumming,GA
Summary
Driven Shift Lead Manager at Mike Ridzon's Chick-Fil-A, played a role in team motivation and critical thinking, significantly enhanced customer satisfaction and reduced inventory wastage. Excelled in employee training and policy enforcement, embodying a strong work ethic that inspired peak team performance.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Mike Ridzon
04.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tested composure under pressure and in escalated customer service scenarios and stressful situations.
- Care for community and team
- Resolved customer complaints, maintaining a level of customer satisfaction and brand reputation.
- Brand ambassador
- Kept team motivated and productive
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Putting the customer first
Education
High School Diploma -
West Forsyth High School
Cumming, GA05.2024
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Critical thinking skills
- Time management
- Mentoring Skills
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
Mike Ridzon
04.2022 - Current
High School Diploma -
West Forsyth High School
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