Bradley Darrow
Clinton
Summary
Dedicated professional with extensive experience in title processing and banking. Expertise in resolving complex customer issues while ensuring compliance with state regulations. Strong interpersonal communication skills enhance customer relationships and satisfaction.
Overview
27
27
years of professional experience
Work History
Title Clerk
BPD Limited LLC
Clinton, MO
12.2020 - Current
- Processed vehicle title applications accurately and efficiently.
- Ensured compliance with state regulations for title issuance.
- Assisted customers with inquiries regarding title transfers and registrations.
- Collaborated with team members to improve workflow efficiency.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Bank Teller
Hawthorn Blank
Clinton, MO
06.2015 - 12.2020
- Processed customer transactions accurately and efficiently using advanced banking software.
- Managed cash drawer, ensuring accuracy in cash handling and balancing at end of shifts.
- Assisted customers with inquiries, providing information on account services and banking products.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty through personalized service.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
Equipment Control Coordinator
Con-way Truckload (Formerly Contract Freighters, Inc
Joplin, MO
07.2007 - 11.2014
- Maintained inventory of dry van trailers over Western United States
- Tracked Trailer Detention for high volume customers
- Worked with Operations Department Customer Service on maintaining/adjusting customer trailer pools.
- Communicated with customers/shippers via incoming/outgoint phone call & e-mail communications.
Trip Contract Coordinator
Contract Freighters, Inc
Joplin, MO
06.2006 - 07.2007
- Reviewed & approved Trip Contracts (one load Contracts)
- Negotiated rate requests with customers via phone call/email communication
- Reviewed Contract verbaige.
Bid Coordinator
Contract Freighters, Inc
Joplin, MO
04.1999 - 06.2006
- Coordinated bid preparation processes to ensure timely submission of proposals.
- Negotiated rate requests for new & existing customers
- Provided technical assistance for Outside Sales Managers/Directors
Education
Bachelor of Science - Economics
University of Missouri, Kansas City, MO
Kansas City, MO12-1998
Skills
- Title processing
- Accuracy and precision
- Document review
- Data entry
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Conflict resolution
- Interpersonal communication
- Reliability
- Administrative skills
- Self motivation
- Interpersonal skills
- Professionalism
Timeline
Title Clerk
BPD Limited LLC
12.2020 - Current
Bank Teller
Hawthorn Blank
06.2015 - 12.2020
Equipment Control Coordinator
Con-way Truckload (Formerly Contract Freighters, Inc
07.2007 - 11.2014
Trip Contract Coordinator
Contract Freighters, Inc
06.2006 - 07.2007
Bid Coordinator
Contract Freighters, Inc
04.1999 - 06.2006
Bachelor of Science - Economics
University of Missouri, Kansas City, MO
Unted States Navy Veteran
I served in the United States Navy from January 1992 - January 1996. During this time I served on board the USS Pensacola (LSD-38) from July 1992 until separating from active duty in January 1996. During my time on board the Pensacola, I made 2 six-month deployments to the Mediterranean Sea.
In the summer of 1993 our ship service in Adriatic Sea during Yugoslavian conflict. During my second deployment we had the pleasure of being one of the first American ships to visit the Black Sea ports in Romania & Ukraine.