Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bradley Franco

Bradley Franco

Sunnyvale,CA

Summary

IT Support Specialist with 3+ years of technical training and certifications including CompTIA and Google IT Support. Brings 10+ years of customer service experience with a strong focus on troubleshooting, problem resolution, and user support. Known for clear communication, fast issue resolution, and delivering high-quality user experiences in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Gen Korean BBQ House
Mountain View, CA
08.2018 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed order accuracy and timely delivery to maintain efficient service flow.
  • Adapted quickly to changing priorities during peak hours, demonstrating flexibility in fast-paced environment.
  • Received positive feedback from guests, contributing to overall customer satisfaction ratings for the establishment.
  • Cultivated warm relationships with regular customers.

Production Worker

Tesla
Fremont, CA
01.2021 - 03.2022
  • Operated machinery to assemble components efficiently and accurately.
  • Followed safety protocols to maintain a secure working environment.
  • Conducted quality inspections to ensure adherence to production standards.
  • Collaborated with team members to streamline assembly processes.

Server

The Counter Burger
Mountain View, CA
08.2016 - 08.2018
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to facilitate smooth communication regarding special requests and dietary restrictions.
  • Trained new team members on service protocols and established operational procedures for efficiency.

Server

Pasta Pomodoro
Sunnyvale, CA
10.2015 - 08.2016

Barista

Starbucks
Sunnyvale, CA
06.2013 - 10.2015
  • Provided exceptional customer service while managing transactions effectively.
  • Assisted in inventory management, ensuring product availability and freshness.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

De Anza College
Cupertino, CA

Skills

  • Technical troubleshooting
  • Software installation
  • Network diagnostics
  • Customer service
  • Service support
  • Hardware diagnostics
  • Network configuration
  • Windows 10
  • Mac systems
  • System administration

Certification

Google Coursea: IT support specialist

CompTIA A+ certified

Timeline

Production Worker

Tesla
01.2021 - 03.2022

Server

Gen Korean BBQ House
08.2018 - Current

Server

The Counter Burger
08.2016 - 08.2018

Server

Pasta Pomodoro
10.2015 - 08.2016

Barista

Starbucks
06.2013 - 10.2015

De Anza College
Bradley Franco