Bradley Harris
West Hartford,CT
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TTM Technologies, Inc.
01.2019 - Current
- Focus on customer satisfaction by understanding needs and providing timely responses
- Effectively manage escalated customer concerns, resolving complex issues and de-escalating tense situations
- Identified opportunities for process improvement, enhancing team efficiency and effectiveness
- Skilled in quoting, contract review, booking tools, and Oracle system
Production Shift Supervisor
TTM Technologies, Inc.
01.2015 - 01.2019
- Delegated responsibilities to expedite critical work for customers
- Managed employee timecards, PTO, conflict resolution, and other staffing needs
- Assisted in interviewing and hiring new employees
- Traveled for 4 months with a 5-person team to support the transfer of equipment and processes to another TTM location, ensuring a smooth transition
Production Associate
TTM Technologies, Inc.
01.2011 - 01.2015
- Executed tasks assigned by Operations Leadership to improve workflow
- Expedited critical work on the production floor and assisted with troubleshooting
- Traveled for 3 weeks to support the Electrical Test department at another TTM location, helping offset staffing shortages
Electrical Test Technician
TTM Technologies, Inc.
01.2011 - 01.2015
- Operated ATG’s, 9090, Microcraft, SHASS, and DITMCO machines
- Diagnosed and located faults in PCBs using schematics
- Made confident decisions on rework or scrapping of PCBs
- Troubleshoot machine issues effectively
Tiger Team Technician / Lamination Technician
TTM Technologies, Inc.
01.2011 - 01.2015
- Trained to work across various departments of need based on current demands
- Operated presses, various flatbeds, LDI machines, and routers
- Basic proficiency in blueprint reading
Education
High School Diploma -
Agawam High School
Agawam, MA01-2000
Timeline
Customer Service Representative
TTM Technologies, Inc.
01.2019 - Current
Production Shift Supervisor
TTM Technologies, Inc.
01.2015 - 01.2019
Production Associate
TTM Technologies, Inc.
01.2011 - 01.2015
Electrical Test Technician
TTM Technologies, Inc.
01.2011 - 01.2015
Tiger Team Technician / Lamination Technician
TTM Technologies, Inc.
01.2011 - 01.2015
High School Diploma -
Agawam High School