Bradley Sebastian
Richmond,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
08.2020 - 06.2022
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Field Technician Assistant
Ford Hall Company
05.2019 - 06.2020
- Traveling to wastewater treatment plants nationwide to install, repair and maintain equipment.
- Ensured safety compliance by adhering to relevant regulations and procedures in all tasks performed.
- Demonstrated strong problem-solving skills through effective troubleshooting of technical issues.
- Increased efficiency by managing inventory of tools, parts, and materials required for field operations.
Fulfillment Center Associate
Amazon
08.2016 - 03.2019
- Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
- Conducted thorough inspections of returned products to determine appropriate actions such as repair, replacement, or refund.
- Increased efficiency within the department by cross-training team members on various aspects of the returns process, creating a versatile workforce capable of handling diverse tasks as needed.
- Consistently met or exceeded performance targets related to speed, accuracy, safety, teamwork, continuous improvement initiatives.
- Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
- Upheld high quality assurance standards, closely monitoring critical control points within the production process.
Education
Associates of Fine Arts - Film And Video Production
Bluegrass Community And Technical College
Lexington, KY 05.2001 -
High School Diploma -
Madison Central High School
Richmond, KY 05.2001 -
Skills
Quality Assurance
undefinedTimeline
Customer Service Associate
The Home Depot Inc
08.2020 - 06.2022
Field Technician Assistant
Ford Hall Company
05.2019 - 06.2020
Fulfillment Center Associate
Amazon
08.2016 - 03.2019
Associates of Fine Arts - Film And Video Production
Bluegrass Community And Technical College
05.2001 -
High School Diploma -
Madison Central High School
05.2001 -
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